Wiesshund 0 Posted June 11 Report Share Posted June 11 If queue a number of files small number, nothing large, say 2 or 3 The program seems to give that error on at least the 1st file, every time. And yet, at the same time, the file appears converted and fully intact. I am converting to MP4 with MPEG4 compression 96k audio, 25fps default video bitrate setting files being converted are AVI and WMV They seem to actually be converting fine, so the error is confusing. I am not sure if prism creates a log where i can get further detail? Quote Link to post Share on other sites
Wiesshund 0 Posted June 17 Author Report Share Posted June 17 strange. I am still seeing this behavior, and yet to files do convert and work just fine. Quote Link to post Share on other sites
elk 0 Posted June 17 Report Share Posted June 17 Have you tried to change the destination folder to see if the issue persists? The regular version of Prism does not create a log for this. In attempt to fix this issue, please try the steps below: Uninstall Prism, then delete 3 folders named "Prism" and 1 named "Components" from these locations: **C:\Users\<username>\AppData\Roaming\NCH Software\Prism\ **C:\Program Files (x86)\NCH Software\Prism\ **C:\Program Files (x86)\NCH Software\Components **C:\ProgramData\NCH Software\Prism\ **If you can't find any of the folders, just continue. After that, restart your computer and reinstall the program using this link: https://www.nchsoftware.com/prism/prismpsetup.exe Once done, restart your system one more time and try again. Quote Link to post Share on other sites
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