Registration wiped out

[GotSoccer]

We purchased an Enterprise version of this software and are having a horrible time. We replaced our version 3.05 with the trial version of 3.07 - but that didn't solve our problems. When we went back to 3.05 our registration info comes up as "Expired or Invalid"

 

We can't reach anyone at NCH, and our emails are going unanswered. We need help big time. Is this lack of support a common problem?

[samt]

Is this lack of support a common problem?

Seems to be... read: http://nch.invisionzone.com/index.php?showtopic=2380

[Blu]

Next time back up your registration:

1) go into regedit

2) navigate to HKEY_LOCAL_MACHINE\SOFTWARE\NCH Swift Sound\IVM\Registration

3) Right-click the Registration folder

4) click export

5) type in a name and select Export range of Selected Branch

(should show HKEY_LOCAL_MACHINE\SOFTWARE\NCH Swift Sound\IVM\Registration)

 

Now if you need to get your reg back, just install IVM, double click your file and it will reinstall the registration information in the correct address.

 

As always, take care in the registry.

[ggysbers]

If the following suggestions from the other members of this forum did not resolve, continue

 

Uninstall IVM application via Control Panel - Add or Remove Programs

Run 'regedit'

Expand "HKEY_CURRENT_USER\SOFTWARE\NCH Swift Sound"

Delete Key "IVM"

Do same for

Expand "HKEY_LOCAL_MACHINE\..."

Expand "HKEY_USERS\..."

 

Open My Computer; ensure 'Tools - Folder Options' is configured to view hidden files and folders. Go to the following

C:\Documents and Settings\All Users\Application Data\

Delete NCH Swift Sound

C:\Program Files\NCH Swift Sound\

Delete IVM folder & Components folder

 

Reboot computer; install desired version of IVM; Register; Load IVR Program File Backup if avail.

 

Cheers,

G

 

We purchased an Enterprise version of this software and are having a horrible time. We replaced our version 3.05 with the trial version of 3.07 - but that didn't solve our problems. When we went back to 3.05 our registration info comes up as "Expired or Invalid"

 

We can't reach anyone at NCH, and our emails are going unanswered. We need help big time.    Is this lack of support a common problem?

<{POST_SNAPBACK}>