Blu

Do you know what command(s) ExpressTalk Business Edition sends to: 1. put a caller on hold 2. call another, and then 3. conference in the last call? A request to get this into IVM was sent this week. I'm excited to see this in IVM soon, but in the mean time I'm trying to get IVM to use conference for VoIP but don't know the commands to send. Thanks.

Now that's a damn good translation. So you mean if you transfer to IVM through an Axon extension you have trouble?

Hey Philippe, install ExpressTalk Business Edition using one of the VoIP lines you want to use to test if my above request may be able to help. I call into ExpressTalk Business Edition (the VoIP with a PSTN number) using my cell phone. Then I answer the call with ExpressTalk Business Edition. Next I press the conference button, dial my land line, press call, then press the conference button again (before or after I answer the land line). Then I answer the land line, and voila, I can talk from my cell phone to my land line with no loss, save a few seconds lag on the return of voice from the land line to the cell phone. If this works using your VoIP carrier, then the customization above should definitely help in your business and in general. I'll do my best to get NCH to get ExpressTalk Business Edition's conference feature into IVM standard, so all may benefit. I've been speaking with IVM developers, but can't seem to help them understand. Here's my change order request: Regarding IVM: 1. request: allow IVM to conduct conference calls (remaining online for the duration of the conference) 2. example: as there is an OGM transfer option, there would be an OGM conference option 3. relief: this allows a workaround to some VoIP gateways inability to transfer calls but have the ability to conference calls 4. desirability: other customers express this request on the IVM, ExpressTalk, and Axon forums over the past 18 months 5. model: ExpressTalk BE effectively utilizes this request in its confrencing functionality If anyone else wants this feature, let IVM know by posting here. And if you can better explain the above change order to IVM developes, by all means post it as my English may not be so good.

One solution is to allow 3-way with IVM as the second party, like ExpressTalk BE. You'd have to pay for the call but it's a start. I've put in a change order request with NCH to have this added to IVM. My business needs this too. Don't know how much NCH'll charge, but I'll let you know what I find out.

Try using NCH's Axon and transfer within the PBX. Let us know if this works.

Yes

Next time back up your registration: 1) go into regedit 2) navigate to HKEY_LOCAL_MACHINE\SOFTWARE\NCH Swift Sound\IVM\Registration 3) Right-click the Registration folder 4) click export 5) type in a name and select Export range of Selected Branch (should show HKEY_LOCAL_MACHINE\SOFTWARE\NCH Swift Sound\IVM\Registration) Now if you need to get your reg back, just install IVM, double click your file and it will reinstall the registration information in the correct address. As always, take care in the registry.

No need to bother NCH staff, they aren't in the modem business and this forum produces better on this subject. I tried the "well praised" (based on this forum) MultiModem MT5656ZDX-V. But this had trouble (more likely caused by the serial-to-usb cable). So, after trouble shooting with MultiModem for a few weeks (free and responsive support, thank God), they pointed me to their MT5634ZBA-USB-V92 which is a voice modem incognito. MultiModem remains true to being a global manufacturer and to the success of her customer as this modem works great for the the property line example program, and you'll save $35 on an extra cable (which probably won't mesh anyway). If you want to try this solution you'll have to get the driver through me (blumagicterritory@yahoo.com) or Matt (mabrahamsen@multitech.com), that is, until MultiModem starts delivering this driver with their product or posts it on their web page. --- This production was made possible by a generous amount self-interest. Although everyone on this site probably already knows, "Active pursuit of self-interest makes democracy (and life) work." (D. C. Johnston)