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Everything posted by Telephony

  1. Hi, The Invoice will give you Subtotal and Total at the bottom of the window or sheet. There is no "Balance" amount when creating invoices, you are probably referring to the customers Statements, that will give you a Balance amount. Please review. Regards,
  2. Hi, You are possibly referring to v5.24 of Express Accounts, if so, please confirm the notification or error message you are getting when this happens. If possible do a back up, from top menu Accounts → Back up Data → back up to a network folder → select your documents or desktop folder to save and proceed to reinstall. Regards,
  3. Hi, You can have one currency per business profile, unfortunately is not possible to invoice using multiple currencies. Regards,
  4. Telephony

    Huge temp

    Hi, This happens before the recordings are being save, try to make smaller recordings so they can be saved directly, instead of doing 6 hours recordings that will create a huge temp file. Regards,
  5. Hi, HTTPS is not available when using the web interface of Express Invoice, there is no SSL certificate. Regards,
  6. Hi, 1. Basic cut, copy, paste...there is no copy or paste option. I am trying to manipulate slides in the bottom tray and the ctrl key combos do not work. For this you can click, hold and drag the same clip, image or audio from the bin to the bottom timeline sequence as many times as you need. 2. I do not get the menu selection to position slider when moving slides. Only working with move to start/end just isn't working. From the timeline, click and hold the slide and drag it to the place you wish to place it. You will get a red line indicator showing where will be allocat
  7. Hi, Copper does not include a report that displays Items per transaction for a certain number of days, but you can run the Transactions report and save it as a .CSV file, and then run the Items report and do the same, this allows to place the data on an Excel sheet. Regards,
  8. Hi, Was the system active at the time of the notice? did you get other notifications? please confirm. Regards,
  9. Hi, You should be able to restore the project file by renaming it, what message do you get when trying to restore? Regards,
  10. Hi, .ogg format is available on the Pro version of Express Scribe, so basically you need a license to properly load this type of file format. Regards,
  11. Hi, If the device is not listed on Debut Options → Video menu → Webcam or Capture Device sections, there might be incompatibility issues.
  12. Hi, Follow the steps below, 1. From WavePad, select the Options menu > Audio tab > "Audio working folder" section, check mark the "Use this specified folder" box and copy the folder path. C:\Users\YourUserName\AppData\Roaming\NCH Software\WavePad. 2. Paste the path on your windows folder explorer, this will open the Cache content files. 3. Delete all files within this folder. 4. Close WavePad and re open it again. 5. Re load the file and confirm.
  13. Hi, You are referring to version 5.31? or 5.30 for Mac OS? Those options are available on previous versions also... Regards,
  14. Hi, Not really, possibly at that time, the recording stopped because there was no audio to record... Regards,
  15. Hi, Usually this is done on the Address case, below the Customer name, but you can add more information on the Comment cases. Regards,
  16. Telephony


    Hi, What version of Pixillion are you using? and where? Windows or Mac OS? confirm OS version. Also, does it happens when converting 300 .pdf files or when doing any other conversion? please confirm.
  17. Hi, From Chart of Accounts, select the Account and set the opening balance. Regards,
  18. Hi, If by bill of payment you are referring to the amount you will pay for the purchase order, you already did this from Inventoria. The reason why the purchase order is not being reflected on Express Accounts is because it was created on Inventoria.
  19. Hi, Open the invoices list and click on the Customer column header, this will filter invoices per customer name. Regards,
  20. Hi, Yes, when creating a transaction you have the option to select Purchases or Deposit, same thing when importing, you should have an option to set the type of transaction.
  21. Hi, Set the email settings first, go to Options/Preferences(for Mac OS) → Other/Email menus → Email Settings → 1. Select the radio button labeled "Use SMTP to send email directly to the mail server." 2. For SMTP mail host, enter the server address. This varies depending on your email client, for instance: Gmail accounts use > smtp.gmail.com Yahoo accounts > smtp.mail.yahoo.com Hotmail/MSN/Outlook.com > smtp.live.com AOL > smtp.aol.com Comcast > smtp.comcast.net Other: Contact your mail provider for your SMTP server address 3. Check th
  22. Hi, There is no list of compatible devices, but most of USB devices will work. Check your ez capture card/ ez grabber capture card drivers, make sure you have the correct drivers based on your current OS. When done, download and install the latest version of Debut from the website → http://www.nchsoftware.com/capture/index.html
  23. Hi, Start by clicking the New button in the toolbar. You will need to supply a name for your effect and then use the effect window to add a series of effects to create your new voice. Once you are happy with your voice, click on Save and your voice will appear in Voxal's left hand panel ready for you to use. Tip: It is helpful to add an Amplify effect to your voice so that you can have good control over its volume level. This will help to reduce the need to keep adjusting the output level on Voxal's main screen. You will see that all the effects which are built into Voxal include an
  24. Hi, Before recording, use/set .AVI format, click on Encoder Options → Sound Format → 48000Hz, 128kbps, Stereo and click OK. Regards,
  25. Hi, The Record button will become available once you add the items and information to create the invoice. If you are converting a Quote to an Invoice, all you have to do is scroll down and make sure you have at least one item to invoice. If the issue persist, delete your browser history before trying again. Regards,
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