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Everything posted by Telephony

  1. Hi, The case could be related to a registration issue, register the software before trying to use the pedal. Also, you'll need to configure the pedal from Options > Control > Controller set up wizard, before trying to use. After the above, you should be able to use the pedals and software functionality regardless of the active window. Best regards,
  2. Hi, For this you'll need to use the Journal > Payments OR Purchases tabs, use the Print/Save/Email options to export this data. You can also use the Accounts Payable Report from Reports > Other reports section. Best regards,
  3. Hi, There are many reasons why this could happen, it depends also on your files and current system status and OS version.... The issues you are reporting could be related to damage or corrupted project files, at this point what I can suggest is to download and install a different version(based on your current OS and license activation date) to re test, start a new project and confirm if the issue persist or not. NCH customers can access the versions data base from here > http://www.oldversiondownload.com/ Do a search(Ctrl + F) for MixPad and look for a date near to your licen
  4. Hi, You can review from Copper Options > Credit Card Gateways > Hardware Devices > Use this section to configure a USB credit card reader. Please be aware, currently, only some MagTek readers and generic keyboard-mode readers are supported. Copper supports USB barcode scanners, receipt printers and usb credit card readers. Many cash drawers are controlled by the receipt printer. Choose a receipt printer that works with Copper and a cash drawer that is compatible with it and works in this manner.
  5. Hi, .DAT files are data files, these are not picture/image files, Pixillion is meant for image file conversions. You can see the supported file list from here > http://www.nchsoftware.com/imageconverter/kb/1227.html In case you are referring to some other format, you can use the "Add Folder" icon from the top menu to load the entire folder-files to convert in bulks. Best regards,
  6. Hi, Go to the Jornal and review the transaction detail, delete from the Jornal and from any other list(invoices,payments,orders,quotes,purchase orders), when done proceed to delete the account. Best regards,
  7. Hi, Not really, but you can export the project file as a video file instead, so you can play it on any device... Best regards,
  8. Hi, Follow steps below, 1. Always before exporting or burning, play the total length of the project from the VideoPad Preview window to confirm it plays fine(no issues). 2. Use the Export menu > VideoFile option. 3. Set the Preset, File format, Resolution, Maximum frame rate, Encoder settings and click Create. A recommended set up will be: Preset > Custom File format > .MP4 Resolution > Use your system display resolution. Frame Rate > 60.00 Constant frame rate > checked Click Create, wait for the process to finish and play the video file
  9. Hi, Is not included on the Category case listing, but transactions that are related to liabilities will be allocated on this section, for instance: Credit Card transactions, dues, education...will be allocated and classified as Liabilities. Do some test entries and confirm, latter on you can delete if necessary. Regards,
  10. Hi, That is correct, for the moment the order of these columns can only be change from the interface(when creating the invoice) but not from the invoice it self(when previewing or printing) The case is currently under review, you can check for updates on > http://www.nchsoftware.com/software/newsletter.html Best regards,
  11. Hi, On MoneyLine, you have the following transaction types: Deposit - Deposit income into this account. ATM - A withdraw from an ATM machine. EFT - An electronic funds transfer. Check - A written and numbered check. Purchase - Point of sale purchase. Transfer - A transfer to another account. There is no Liability option, but you can always use the Category and Sub
  12. Hi, Please do a test, export the video to a local folder using the Export > Video File option, wait for the process to finish, when ready, play the video using your default media player and confirm if the issue persist or not. Login to your YouTube channel and upload the video from your channel directly and confirm if the issue persist. Best regards,
  13. Hi, This is based on the recording source or device volume, for instance: if you are recording from a stream(YouTube, online Radios...) turn the stream volume up, if you are recording from a device(microphone, board...) go to the device recording options and turn the volume up. Best regards,
  14. Hi, Does it happens when exporting with other file formats? there are about 15 different audio file format options, please test and review. Also, for Audio edition we suggest to use WavePad, for more information click here > http://www.nch.com.au/wavepad/index.html Best regards,
  15. Hi, Not sure if that option is included, but you can review the product website details from here > http://www.nchsoftware.com/goldenvideos/index.html In reference to "There is no cable connection info, setting info, input info related to capturing from a tuner card or TV, which naturally has a tuner in it." All you have to do is connect the card or tv input to your computer using a video adapter that allows this connection. Please review online, there are many adapters for this matter.
  16. Hi, There are many reasons why, for instance: corruption of data, the data folder is currently damaged, an application error when loading the file, you selected the wrong project file to be open... If the issue only occurs with two project files only, possibly, the case is related to damage files, but you can try to reinstall the software, restart your system and reload the files to test. Best regards,
  17. Hi, It does ! , once you load the audio file, right click on the audio wave forms to select Effects > Equalizer > Visual. Best regards,
  18. Hi, This happens when there is no audio going thru the input you have selected to record from...change the recording source from WavePad Options > Recording menu > "Device" drop down. You can also confirm which is the Windows default recording device by clicking the "Open Windows Record Mixer" to confirm from where you are recording from. Best regards,
  19. Hi, From Scribe Options > Playback menu > Auto back step on stop(ms) > use 15000 for 15 seconds > click OK to save changes. Every time you click/press Stop, it will take you 15 seconds back on the track/recording. Best regards,
  20. Hi, You can stream it, but not capture, record simultaneously, unless you have Debut, to record the stream.... For more information click here> http://www.nchsoftware.com/capture/index.html Best regards,
  21. Hi, Please use other rate, when exporting as .MP3 use > Constant Bitrate > 256 kbps > Channel Encoding mode: Stereo > click OK and Export. Best regards,
  22. Hi, Yes, please look on the recycle bin files, and select to restore... There are other ways to recover deleted files, for this we suggest to look online for the best options. Best regards,
  23. Hi, From the Prohibited url list, you can enter the URL's, for instance: www.google.com.au,,www.youtube.com (use a comma to separate the addresses). This configuration applies to all employees, by default, but can be changed at User Details section. For more information see the help article > http://canberra.nchsoftware.com:89/help/userdetails.html
  24. Hi, Unfortunately it cannot be done... As a workaround, you could add all items on the First Item Description column. By doing this you will end up using just one single Unit Price. Best regards,
  25. Hi, Unfortunately no, reports cannot be printed using small receipt printers. Best regards,
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