Search the Community

I have a number of invoices which are showing as 'not paid' even though the payment has correctly been allocated to the invoice? This is confusing for customers when they receive a statement which shows that their invoice as 'not paid' when they can see their payment listed? I've recalculated the customers balance and still this hasn't helped???? Confused.

I understand the utility of having a globally unique, sequential invoice number for each invoice in the database. However, I do not want to display that sort of number on the printed invoices I send to customers. Rather, I want to display an invoice number that is relevant to each customer and unaffected by invoices sent to other customers. E.g. If I have sent two invoices to Customer A, and then send an invoice to Customer B, the invoice number on Customer B's invoice should be "1" or "00001" or "BB-B/001," but should not be "3." Then, if I send another invoice to Customer A, its number should be "3" (or "00003" or "AA-A/003, etc. depending on prefixing and other settings). Ideally, there would be custom prefixing, leading zeros, and other pattern configuration *per customer* if desired. However, the most important feature I'm requesting (or hoping to find buried in the existing software) is the ability to display a customer-specific invoice number on each invoice.

I understand how to import a .csv file. I do however suspect that this application would require a specific prepopulated template csv which you then use to fill in the data. Can anyone advise me where/how I can access this csv template?

I just started using the program about a week ago. Almost ten years ago a gentleman wanted the same report I want now (Basically a report that lists Unpaid Invoices but includes the following information: original amounts, amount paid, and the remaining balance). Does anyone know how to get this report? Or how I can just print that list? Additionally, if there is a way to customize an aging report so that it lists the open invoices per customer instead of just the amount a customer owes for an aging period? Or if this already exists somewhere? Or customize any report? Thank you

For some reason, there are no column headings showing up on my invoices or statements. The data is showing in the columns and the math looks right, but nothing at the top of each column to indicate what the column is for. What am I missing??? Rob

Hi, When saving invoices to file, the layout changes and some of the words in the description column split to the next line so are not full words. Can anyone tell me how to fix this? I used to use the free version without any problems but recently paid for an updated version and have had this problem since. Doesn't look good when sending invoices by email to customers! Regards Jill

I have a bit of a problem, when I look at the invoices list I can see that all have a status of paid bar 1 which has a partial payment - as far as I am aware this is correct. However when I run the unpaid account report it show that a number of customers have a balance on their account, so I have an unpaid amount of 1,480.00 I am stuck, I do not know how to correct this or investigate it further. I did check in the journal and could not see any problems, my invoices matched the payment that had been received. Can anyone help please Many thanks Sandra

I have quite a few invoces that say they are paid when no payment was applied. This is occuring under the invoice report page. If I click on payment report it has the correct amount paid. For example: I have a customer who's paid $1,605 and thats what it says under the payment report which is correct. That paid for 9 of the 22 invoices. When I click on invoice report it says 19 of the 22 invoices are paid? Can anyone help me resolve this.