Keyed in variables -> "Special Log"

[alexlimbert]

Hi,

 

Great Product! The only problem I am having is with [File->Out Going Message Properties->Advanced->Add Entry to Special Log -> Log Line Format]. I enter %number% in this text box because 'number' is what I have entered in the [File->Out Going Message Properties->Key Response->Variable Name] text box. However, my log file has ",," where the ",%number%," variable should be. That is, the variable is not flowing.

 

I know that IVM is reading my sending telephone’s keypad because I can see the correct numbers being pressed in the main window. For example I see the following:

 

00:10:09 Caller pressed key [5]

00:10:10 Caller pressed key [1]

00:10:11 Caller pressed key [5]

00:10:11 Caller pressed key [0]

 

However the variable data does not flow to the log file. I use a Zoom modem and I read at (http://www.nch.com.au/ivm/modems.html#AAA) that Zoom voice modems are not suitable for DTMF tone press detection because the main fault with Zoom modems is they have a long (2second+) delay to respond to DTMF tones.

 

Now I don't really know what DTMF really means, but the menus appear to be working fine and I can see the numbers appear (as described above) almost immediately after keying them on my phone keypad, so I am not quite sure if this is the problem.

 

If anyone knows anything about this, your knowledge would be greatly appreciated.

 

Sincerely,

 

Alex P Limbert CPA

Computax Tower

21250 Hawthorne Boulevard

Seventh Floor Suite 700

Torrance, California 90503

http://www.southbaycpa.net

[alexlimbert]

Okay, I think I figured it out. It appears you have to enter a new and separarte OGM if you want to send the number variable to a log or an export file.

[Guest glen]

I'm having the exact same problem as this guy. So what's the answer?

[Guest glen]

I used the sample IVR program that dealt with credit cards. I changed the sample to my purposes and it worked.