Hi,
Great Product! The only problem I am having is with [File->Out Going Message Properties->Advanced->Add Entry to Special Log -> Log Line Format]. I enter %number% in this text box because 'number' is what I have entered in the [File->Out Going Message Properties->Key Response->Variable Name] text box. However, my log file has ",," where the ",%number%," variable should be. That is, the variable is not flowing.
I know that IVM is reading my sending telephone’s keypad because I can see the correct numbers being pressed in the main window. For example I see the following:
00:10:09 Caller pressed key [5]
00:10:10 Caller pressed key [1]
00:10:11 Caller pressed key [5]
00:10:11 Caller pressed key [0]
However the variable data does not flow to the log file. I use a Zoom modem and I read at (http://www.nch.com.au/ivm/modems.html#AAA) that Zoom voice modems are not suitable for DTMF tone press detection because the main fault with Zoom modems is they have a long (2second+) delay to respond to DTMF tones.
Now I don't really know what DTMF really means, but the menus appear to be working fine and I can see the numbers appear (as described above) almost immediately after keying them on my phone keypad, so I am not quite sure if this is the problem.
If anyone knows anything about this, your knowledge would be greatly appreciated.
Sincerely,
Alex P Limbert CPA
Computax Tower
21250 Hawthorne Boulevard
Seventh Floor Suite 700
Torrance, California 90503
http://www.southbaycpa.net