mytel VoIP hangs up after 40 seconds

[Chuckler]

When I make an external call to Axon, it forwards to IVM. IVM records a message, but only for around 40 seconds. When I do it internally, it can record forever, or at least the 3 minute max length that IVM is set to record for. For this reason, I presume the problem is with Axon, not with IVM.

 

I have enabled the "Disable call activity polling (only use if call breaks after 60 seconds)" checkbox.

 

Can anyone suggest anything further?

[pythonpoole]

What does IVM report in the status window when the call is dropped? Does it say whether it was a silence time-out for example, or just a regular hang-up. Are all calls dropped at ~40 seconds, or just the calls to the IVM voice mail? What if you send the caller to a 60 second OGM message for example, is the call dropped then, or only during voice mail recordings?

[kthanid]

I am having the same problem. I believe it is with the time, not just during a call leaving a message. I have a 57 second greeting and it ends the call at 36 seconds every time. If I press a selection just before 36 seconds then it restarts the 36 s4ec count down and if I am not of phone by then it kills the call.

Looking for a solution.

ps. ivm reports disconnected call and this only happens with the sipura 3102 line. not the broadvoice line