When I make an external call to Axon, it forwards to IVM. IVM records a message, but only for around 40 seconds. When I do it internally, it can record forever, or at least the 3 minute max length that IVM is set to record for. For this reason, I presume the problem is with Axon, not with IVM.
I have enabled the "Disable call activity polling (only use if call breaks after 60 seconds)" checkbox.
Can anyone suggest anything further?