Tinny sound

[Denty]

Okay, so the volume issue appears to be sorted, but another problem has reared its ugly head once more now. One that there seems to be absolutely no solution for.

Sometimes when we have worked for hours on a clip, and we try to import the clip into Videopad, it plays fine in the clip preview but when you play it on the timeline, it sounds awfully distorted and tinny. This happens randomly, not just to any one clip. An example of what I mean is here: [link removed]

This has been going on for months. MONTHS. I've only found one other topic on this subject on these boards and it's unanswered, so I guess it's a headscratcher.

I am THIS close to using another editor - I have given Videopad enough time and enough chances to be a reliable editor but all it does is cause me problems.

We record trial commentary videos, and we can't release the video we've worked on for over a week on because Videopad will not allow us to.

If someone has a solution to this, we would appreciate it pretty quick. Otherwise, NCH have lost a longtime, cheesed off and very fed up customer!

EDIT: Yes, I've rolled back the install to the previous one linked. Yes, I've restarted the PC. Yes, I've cleared the cache. It's still happening.

🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬

[borate]

A strange one that hasn't been reported before, AIR.  Have you tested this on another PC?

Please share a few clips that do this - for comparison.  Upload to a free server, get a shared (public) link and post that link here or in private to me via Personal Messenger.

Did you do this?  

With VP shut down, use Windows Explorer (the file manager) to delete all files in these two folders.  Then make the installation, which will restore the files that are necessary...

"C:\Users\<PC name>\Roaming\NCH Software\Components"

"C:\Program Files (x86)\NCH Software\Components" (or a similar path without the x86)

[Denty]

3 hours ago, borate said:

A strange one that hasn't been reported before, AIR.  Have you tested this on another PC?

This also happened on an all-in-one I was using last year. Just happens randomly with no rhyme or reason.

3 hours ago, borate said:

Please share a few clips that do this - for comparison.  Upload to a free server, get a shared (public) link and post that link here or in private to me via Personal Messenger.

Again, it doesn't happen all the time. It happens randomly and there's no way to avoid it. I don't have any other clips to upload for comparison because I binned them. Trust me that all the other clips that end up like this are of an identical quality.

3 hours ago, borate said:

Did you do this?  

With VP shut down, use Windows Explorer (the file manager) to delete all files in these two folders.  Then make the installation, which will restore the files that are necessary..

I was able to delete the second x86 folder, but there's no such folder as roaming in my Users\PC Name directory. Regardless with the second folder deleted, the problem persists.

The clip I shared is a very short clip of a longer project - there's a couple of files lasting a few minutes and then four main files, all about 40 minutes each. I'm trying to render everything together as a main project but the third clip is tinny. Any amount of adjustment I make in the sound effects just makes it worse. It's just impossible to remove. It's impossible to avoid and there is no solution to this.

I think I'd better start again with another video editor. Thank you for your time. Shame, because for the most part Videopad has been brilliant but it's just let me down one too many times and I'm sick to the back teeth of having to sort out problems with it. It's become a proper liability.

EDIT: I have now cancelled my NCH subscription and gone with another video editor. This one seems to do the job and there is no tinny sound. It's allowing me to render my project with no problems, and that's all I ask.

Thanks for your help.

[c_major]

Hi Denty,

Sorry to hear about your problem. I couldn't reproduce this on my end so I'm unable to identify the issue.