Kensmith Posted May 11, 2022 Share Posted May 11, 2022 I'm using the trial software, and while I was testing the screenshots and recordings, I saw that the screenshots and recording have this black outline on them on the top, bottom, and the right side of the image. They don't cut off any part of the image, they seem to be in excess of it. I've fiddled with the settings for video and screenshots, as well as the aspect ratio, but I can't seem to figure out how to make this go away. It doesn't happen when I did a full screen capture. I've also ran the dxdiag as suggested by the FAQ, but everything is as recommended, so no help there. Anyone have any ideas? Link to comment Share on other sites More sharing options...
Marty_S_McFly Posted June 5, 2022 Share Posted June 5, 2022 I am also having the same problem. Anyone have any ideas? Link to comment Share on other sites More sharing options...
JanP Posted June 30, 2022 Share Posted June 30, 2022 It would be best to reach out to the tecnical support team of Debut NCH Software. Please go to this link to reach out to their support team: https://www.nch.com.au/support/index.html Link to comment Share on other sites More sharing options...
Marty_S_McFly Posted August 19, 2022 Share Posted August 19, 2022 I am still having the same problem. Link to comment Share on other sites More sharing options...
Kez.Support Posted October 12, 2022 Share Posted October 12, 2022 Hi Marty_S_McFly, Kindly click on "Video Options..." > uncheck "Shrink or enlarge the video to the selected size". If issue still persist, you may submit a ticket on this link: https://www.nch.com.au/support/index.html Link to comment Share on other sites More sharing options...
thomasgulbrandson Posted October 23, 2022 Share Posted October 23, 2022 Just installed 8.71 and black border still there! Link to comment Share on other sites More sharing options...
thomasgulbrandson Posted October 23, 2022 Share Posted October 23, 2022 black border click for example image... Link to comment Share on other sites More sharing options...
TECH Support Posted October 24, 2022 Share Posted October 24, 2022 Please open a support ticket here> https://www.nch.com.au/support/supportcontact.html?software=Debut&support Link to comment Share on other sites More sharing options...
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