Black borders on screenshots and recording

[Kensmith]

I'm using the trial software, and while I was testing the screenshots and recordings, I saw that the screenshots and recording have this black outline on them on the top, bottom, and the right side of the image. They don't cut off any part of the image, they seem to be in excess of it.

I've fiddled with the settings for video and screenshots, as well as the aspect ratio, but I can't seem to figure out how to make this go away. It doesn't happen when I did a full screen capture. I've also ran the dxdiag as suggested by the FAQ, but everything is as recommended, so no help there.

Anyone have any ideas?

[Marty_S_McFly]

I am also having the same problem.  Anyone have any ideas?

[JanP]

It would be best to reach out to the tecnical support team of Debut NCH Software. Please go to this link to reach out to their support team: https://www.nch.com.au/support/index.html

[Marty_S_McFly]

I am still having the same problem. 

[Kez.Support]

Hi Marty_S_McFly,

Kindly click on "Video Options..." > uncheck "Shrink or enlarge the video to the selected size".

If issue still persist, you may submit a ticket on this link: https://www.nch.com.au/support/index.html

[thomasgulbrandson]

Just installed 8.71 and black border still there!

[thomasgulbrandson]

black border  click for example image...

 

[Jsalgado]

Please open a support ticket here>

https://www.nch.com.au/support/supportcontact.html?software=Debut&support

 

[thomasgulbrandson]

I have sent tickets and no response....

Here is the problem..  Version 9.

screenshot of problem - https://drive.google.com/file/d/1hDqxGDSw-0aDMYhqYjRDkCFtehcR2enQ/view?usp=sharing

video of Debut when capturing - Notice the extra area on top, right and bottom of preview screen - https://drive.google.com/file/d/111ESzNZQmOlUSAhcGuP2XRJaznIVvtnw/view?usp=sharing

We all would like a solution