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Voice delay

Sofia Karapati

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In this case, this could be due to network connectivity. It also could be the other side echo-cancellation not working well. Of course the other side of the call could just be noisy.

You may ask the other party to use a handset if they are using hands free.   Use a different "Quality / Bandwidth" setting using the Express Talk Settings. Adjustments could be made on either side of the call.

If the other side is not Express Talk (eg. it is an IP-Phone) select a different preferred codec on that other device if it lets you. GSM 6.10 is recommended codec for lower bandwidth scenarios.

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  • 1 year later...
On 3/17/2022 at 4:49 PM, Sofia Karapati said:

Hello, thank you for the response.

I have try almost everything.

We use it in our call center and the other party are customers, usually on their mobiles.


We'd recommend sending a support ticket for such cases along with your exact setup, configurations and devices used: https://www.nch.com.au/support/supportcontact.html7

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