Sofia Karapati Posted March 16, 2022 Share Posted March 16, 2022 Hello, we use express talk but suddenly we have some issues with voice delay. Does anyone know how to fix it? Link to comment Share on other sites More sharing options...
Chris75 Posted March 16, 2022 Share Posted March 16, 2022 In this case, this could be due to network connectivity. It also could be the other side echo-cancellation not working well. Of course the other side of the call could just be noisy. You may ask the other party to use a handset if they are using hands free. Use a different "Quality / Bandwidth" setting using the Express Talk Settings. Adjustments could be made on either side of the call. If the other side is not Express Talk (eg. it is an IP-Phone) select a different preferred codec on that other device if it lets you. GSM 6.10 is recommended codec for lower bandwidth scenarios. Link to comment Share on other sites More sharing options...
Sofia Karapati Posted March 17, 2022 Author Share Posted March 17, 2022 Hello, thank you for the response. I have try almost everything. We use it in our call center and the other party are customers, usually on their mobiles. Link to comment Share on other sites More sharing options...
MakubX Posted May 12, 2023 Share Posted May 12, 2023 On 3/17/2022 at 4:49 PM, Sofia Karapati said: Hello, thank you for the response. I have try almost everything. We use it in our call center and the other party are customers, usually on their mobiles. We'd recommend sending a support ticket for such cases along with your exact setup, configurations and devices used: https://www.nch.com.au/support/supportcontact.html7 Link to comment Share on other sites More sharing options...
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