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Loading movie file failed - MOV

Gretchen Delfin

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Hello everyone,

I uploaded an MOV file yesterday and successfully did my first transcription. Today I tried to upload a similar file and I got the red error message that this file format is not supported. I tried to upload other MOV files, but no luck. I tried loading the MOV file that I did yesterday and got the yellow error message that basically says the same.  I have Express Scribe Pro 9.22 running on Catalina 10.15.7. 

Thank you

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