Nudatatech Posted December 22, 2020 Share Posted December 22, 2020 The videos that I am adding to Videopad are only playing sound and not showing the video...what is my issue? Link to comment Share on other sites More sharing options...
borate Posted December 23, 2020 Share Posted December 23, 2020 Update to the latest release. For licensed users upgrades are free for up to six months from purchase date. After that, VP will continue to fully function but a fee will be required in order to register the newest. Retain your old install file and registration info. Does this occur on the timeline during editing, or only after exporting the project? If the issue persists... Share your project. Someone will take a look and come up with a fix. The process is easy, quick and can be done privately. Just follow these steps... Back up --- With your project on the timeline, click on MENU at the top-left. Click FILE|BACK UP PROJECT FILES TO FOLDER. Choose a folder and SELECT FOLDER. Upload --- Upload the saved, numbered FOLDER. Use a free server - Google Drive, MS OneDrive, etc.* Do NOT upload the individual VPJ or export file. Get link --- Get a public link. If using Google Drive click GET SHAREABLE LINK. Change "restricted" to "anyone with the link can view" Click COPY LINK | DONE. Share --- Paste that link here, or click the folder at the top-right of this forum to message it privately to me. It won't be shared. * Before uploading, right-click the folder, click PROPERTIES. Look at the File Size to confirm that it's not too big for the free space on the server. Link to comment Share on other sites More sharing options...
Nationalsolo Posted December 23, 2020 Share Posted December 23, 2020 Hi What format are the clips you are trying to add. Do they preview? Nat Link to comment Share on other sites More sharing options...
knet109 Posted December 31, 2020 Share Posted December 31, 2020 I have the same issue. purchased and upgraded to 8.79 video does not show up in sequence and only sound is processed. Clips are Mp4 and are not in preview. Link to comment Share on other sites More sharing options...
borate Posted December 31, 2020 Share Posted December 31, 2020 Before loading a new project Clear Unused Cache Files, under OPTIONS | DISK tab. Someone will come up with an answer if you take a minute to share an mp4 file or two that does this. Just upload the file/s to a free server, such as Google Drive or MS OneDrive, get a shared (public) link, copy the link and paste it here or to me in a Private Message via the mail envelope in the top-right corner of this forum. Using Google Drive, if necessary change "restricted" to "anyone with link can view." Link to comment Share on other sites More sharing options...
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