Sequence freezes

[Henk-Jan]

Hi all,

I've got Videopad Professional v. 7.34. I really like the software apart from one major bug: quite often a clip on the sequence freezes and 'stays frozen' at that particular point. Although the cursor keeps on moving further on the sequence, you only see the frozen frame. If you go back to previous clips on the sequence they will still show, but as soon as you arrive at the 'broken' clip the sequence freezes again at the same point and the rest of the clips on the sequence will not show.  

This makes further editing impossible. I've tried everything from closing and restarting the program to all the other suggestions I found at this forum, but with no luck. The only workaround seems to be removing the frozen clip from the sequence (and add it again). But then, after further editing, often another clip freezes at some point.....etc.

The amount of frustration (and loss of time) about this has grown to the point that I'm about to give up on this otherwise really nice software and try something else. My last hope is that this will have something to do with the version I'm on (7.34) and that later upgrades will have resolved this bug. Could this be the case?

BTW my system is up to the job with i7, 7700 HQ @2.8 ghz, 8gb RAM and GTX 1050 (updated drivers), Windows 10. No other software causes any problem. FYI: right now I'm having this problem with a video of (only) 33 small clips that add up to no more than 2 minutes.

I hope anyone can shed some light on this.

Cheers,

Henk-Jan

[borate]

Yes, considerable improvements have been made since 7.34.  Yet it's wise to edit and export with the same, or nearly the same version.

There was an issue with some releases of freezing on a reversed video clip.

Here is the latest, which you can test without licensing.  It's a trial and will have some limitations.  If you were registered, retain your old installer and license key.

If you share your small project someone here will check it out.  This can be done privately, and it's an easy process.  Just follow these 4 steps...

1. With your project on the timeline, click the 3-lined 'hamburger' menu, top-left.  Click FILE | BACK UP PROJECT FILES TO FOLDER.  Specify a folder.  Click SELECT FOLDER.
2.  Using the PC file manager, go to where the numbered folder was saved and upload it to a free server - Google Drive, MS OneDrive, etc.*
3.  Get a shared, public link that anyone can view.
4.  Paste that link here, or click the folder, above top-right in this forum, and message it to me.  This is private and won't be shared.
*    Before uploading, right-click the folder, click PROPERTIES.  Look at the File Size to confirm that it's not too big for the free space on the server.

[Henk-Jan]

Thanx for the info but I'm done with Videopad. Having to pay again for upgrades that make the program usable at all is not how you keep customers happy and bad press at bay.