Lori Posted April 23, 2019 Share Posted April 23, 2019 My last two depos, I've gotten an error message "converting audio file failed" when I've tried to move my mp3 files into Express Scribe directly from my DVR. This is happening on only one of my DVRs - -the other one converts just fine. Any idea why this is happening? I can transfer the files to my desktop and play there but just not loaded on Express Scribe. Thanks! Link to comment Share on other sites More sharing options...
Squina Posted June 5, 2019 Share Posted June 5, 2019 I found deleting a load of files from the 'Recover Old Dictations' tab did the trick. Link to comment Share on other sites More sharing options...
dlp Posted June 14, 2020 Share Posted June 14, 2020 I am having the same problem all of a sudden after using Express Scribe for 7 years. Have started using it on my new iMac for the first time about one month ago but was all good. Deleted files from "Recover Old Dictations" tab but did not fix the problem. Anyone have any ideas? Link to comment Share on other sites More sharing options...
dlp Posted July 17, 2020 Share Posted July 17, 2020 I have had this problem twice now. There was never a problem on my PC and only since I moved over to my new Mac. It worked after I had a good night's sleep .. go figure. But I need to type this time immediately as time sensitive medical typing. I have written to the company and had no reply. Have deleted the files from "recover old dictations" .. something I did not have to do in the seven years I typed using Express Scribe on my PC. No help. No time for a nap .. Link to comment Share on other sites More sharing options...
Fred28 Posted July 17, 2020 Share Posted July 17, 2020 I'd recommend opening a support ticket at https://www.nch.com.au/support/index.html Tech support will need to know what kind of files your importing, and they may need a sample. Link to comment Share on other sites More sharing options...
TOMS Posted October 25, 2023 Share Posted October 25, 2023 I know this is an old thread, but hoping someone might be able to tell me what or how things where fixed. We are trying to do .dss files - working file and no hardware or anything have changed but all of a sudden no longer working. Seems to get hung up on the SwiftConverter - have tried different computers, different files, different users, deleted everything in the library files that I can fine and reinstalled. Still not able to open the .dss files. Any suggesetions. Have contacted support but still waiting responce. Link to comment Share on other sites More sharing options...
MakubX Posted October 25, 2023 Share Posted October 25, 2023 @TOMS Hi, as previously advised, we'd recommend sending a support ticket for this especially that we may need to test the actual files in question. Link to comment Share on other sites More sharing options...
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