Mrs D

[Mrs D]

Hi I have just purchased express scribe professional and have it downloaded onto my MacBook Air. It all seems to be working fine but the hot keys are responding. Under 'preferences' 'hotkeys' I have ticked 'enable system-wide hot-keys' so it should work..? Really need to use the hotkeys to save myself having to take my fingers off the keyboard to use the mouse to pause and rewind. Thanks

[elk]

Hello,

If you are using a Mac, please make sure to press the "fn" key when using your hotkeys.

Regards.

[Mrs D]

 

2 hours ago, elk said:

Hello,

If you are using a Mac, please make sure to press the "fn" key when using your hotkeys.

Regards.

Hi thanks for the suggestion but that still doesn't work

[Kaydee]

I am having the same issue, I have tried reassigning the hot keys and they aren't working either. Has anyone figured this out?

[topherkelley7]

No luck figuring this out. Using fn doesn't resolve the issue, unfortunately. My advice is to select View > Float Above Other Windows in Express Scribe and then to manually insert it. I've submitted a ticket to see if they can't figure out this issue. Hoping for some answers soon! Sigh, ES used to work great on my MacBook Pro!

[topherkelley7]

Still no updates on this topic, I assume? Really unfortunate and creates a major issue for full-time transcriptionists operating on Mac OS.