Abdul Zanjir Posted August 2, 2016 Share Posted August 2, 2016 Hello everyone, I am using the latest version of NCH 4.48 but whenever I compile the video and import it, i receive this message "export queue failed". Please let me know how to fix it. Thanks. I attached pic of my computer spics along with video pad error. its win 10 pro 64 bits i restarted the computer multiple times still not working. please help Link to comment Share on other sites More sharing options...
Abdul Zanjir Posted August 3, 2016 Author Share Posted August 3, 2016 If no one knows how to fix it let me know. Thanks. I started a new project with two images and it still doesnt work. I guess it could be compatibility with my graphics card or what? Link to comment Share on other sites More sharing options...
c_major Posted August 3, 2016 Share Posted August 3, 2016 Can you please try a few things: Stop as many background processes as you can. Un-check Constant frame rate check box. Use a lower output resolution. e.g. 1080p. Link to comment Share on other sites More sharing options...
Abdul Zanjir Posted August 3, 2016 Author Share Posted August 3, 2016 Can you please try a few things: Stop as many background processes as you can. Un-check Constant frame rate check box. Use a lower output resolution. e.g. 1080p. Hello, it failed again, i did what you told me. it appears to be completely buggy software. Is there is a way to refund? Link to comment Share on other sites More sharing options...
c_major Posted August 3, 2016 Share Posted August 3, 2016 Please contact our support team for a refund. Link to comment Share on other sites More sharing options...
Abdul Zanjir Posted August 3, 2016 Author Share Posted August 3, 2016 Please contact our support team for a refund. I guess you took it seriously. I dont want a refund but I want the problem corrected. I used b4 trial version and it looks amazing. please fix it for me. and dont tell me refund again. Link to comment Share on other sites More sharing options...
c_major Posted August 3, 2016 Share Posted August 3, 2016 This problem most likely caused by ran out of memory. VideoPad is a 32bit program so the biggest memory it can access is 4GB no matter how much memory installed on your computer. There are ways to reduce memory consumption for example lower the resolution of the input images. Can you please check the size of your images and video clips used in the sequence? Link to comment Share on other sites More sharing options...
Abdul Zanjir Posted August 3, 2016 Author Share Posted August 3, 2016 This problem most likely caused by ran out of memory. VideoPad is a 32bit program so the biggest memory it can access is 4GB no matter how much memory installed on your computer. There are ways to reduce memory consumption for example lower the resolution of the input images. Can you please check the size of your images and video clips used in the sequence? Gods sake, okay i have clue now. Yes, there are three movies and are 3 gbs all total. and other images about 50 mbs all. I spent around 3 days adjusting the movie. Is there is away to get around the memory thing? Thanks Link to comment Share on other sites More sharing options...
Abdul Zanjir Posted August 3, 2016 Author Share Posted August 3, 2016 Please bear with me. I tried to make a movie out of 2 images only with lowest res and still not working. I bought a desktop pc with specs on image and could be compatibility. Please fix it. It has nothing to do with gbs. I had a laptop and compiled a 1 gb video in the past. thanks Link to comment Share on other sites More sharing options...
c_major Posted August 3, 2016 Share Posted August 3, 2016 Please note that the length of the video does not effect memory consumption, only the resolution is. My best bet is try export the project to a 480p video. If that works then we can rule out other issues. Link to comment Share on other sites More sharing options...
Abdul Zanjir Posted August 3, 2016 Author Share Posted August 3, 2016 I did. not working. Believe me its compatibility issues Link to comment Share on other sites More sharing options...
Abdul Zanjir Posted August 3, 2016 Author Share Posted August 3, 2016 Computer specs quickly gtx 1080 intel core browell e 6900k ram @ 2400 ghz 128 gb mother board asus deluxe 2 win 10 64 bit Link to comment Share on other sites More sharing options...
Abdul Zanjir Posted August 3, 2016 Author Share Posted August 3, 2016 the program not even trying to render. just cancels the process. its so quick which makes me affirmative its compatibility thing. Link to comment Share on other sites More sharing options...
c_major Posted August 3, 2016 Share Posted August 3, 2016 Does the export failed at the beginning or in progress? Link to comment Share on other sites More sharing options...
Abdul Zanjir Posted August 3, 2016 Author Share Posted August 3, 2016 at beginning b4 starting Link to comment Share on other sites More sharing options...
c_major Posted August 3, 2016 Share Posted August 3, 2016 Could you try a diagnostic build and send me the trace log? If so I'll PM you the link. Link to comment Share on other sites More sharing options...
Abdul Zanjir Posted August 3, 2016 Author Share Posted August 3, 2016 i dont know how to start the diagnosti build. I dont know how to open the private messages. email me here its fine., Link to comment Share on other sites More sharing options...
c_major Posted August 3, 2016 Share Posted August 3, 2016 The diagnostic build is too big to fit in a email. I'm uploading it and sending you through a PM. You'll be notified when you receive it. Please check the envelop icon at very top of this page, next to the forum login user name, to receive the notification. Link to comment Share on other sites More sharing options...
Abdul Zanjir Posted August 3, 2016 Author Share Posted August 3, 2016 ok im waiting. email it to me. is it hard to use it? Link to comment Share on other sites More sharing options...
c_major Posted August 3, 2016 Share Posted August 3, 2016 PM is sent, please click the envelop icon on the top of this page. Link to comment Share on other sites More sharing options...
Abdul Zanjir Posted August 3, 2016 Author Share Posted August 3, 2016 hi i emailed u the trace file. but It looks very complex and hard to interpret. I dont know much in programming but if someone is able to understand the 10000 pages in notepad, i would be surprised. Link to comment Share on other sites More sharing options...
Abdul Zanjir Posted August 3, 2016 Author Share Posted August 3, 2016 HELLO EVERYONE, the problem was resolved after several private messaging between me and engineer sam zhang. I will go thru the major steps. When you import the video, choose any configuration and go to Encoder Options. switch Video Compressor from H264 Native to MPEG4 and it shall work. If you want H264 as your option, then download it from this link http://audiochannel....ts/x264enc7.exe Also, go to this directory and delete the folders but videopad will re install them once opened so no worries. C:\Users\XXXX\AppData\Roaming\NCH Software\Components When I bought my new computer I didnt install the codecs and it was a codecs error. Everyone who go thru this, just follow up steps and it shall be resolved. IT WAS RESOLVED. THANKS ENGINEER SAM from NCH SOFTWARE. Link to comment Share on other sites More sharing options...
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