Axon with IVM & IMS

[detrie]

I would 'think' this could be done but have yet been able to get it.

 

What I would like to do:

Use only softphones (X-Ten Eyebeam) I already own them

Use VOiP (2 incoming/outgoing lines) I already own them

Configure 6 extensions (100, 200, 219, 250, 300, 400)

 

Have incoming calls Answered..

Play a message..

Allow callers to direct dial an extension or,

Receive a prompt (press 1 for Sales, 2 for service... etc.)..

Transfer the call to an extension...

Play IMS for 10 to 15 seconds while transferring...

When the call is not picked up, send to the extension VoiceMail....

 

When I try to assign a transfer to an extension based on the prompt selection, the line is immediately dropped.

 

When I send to voicemail.. It immediately goes to Voicemail with ZERO delay.

 

I would also like to set up the “ * “ prompt to be able to have users check their voicemail after they enter an extension .

 

I’m not really sure which application should handle which function.

 

I would appreciate any help.

 

Thanks

EiEiO

[detrie]

Hello All

Well ... 90% there.

I unistalled everything.

Then I downloaded everything brand new

Next, I installed Axon BY ITSELF and configured it

Next, I installed ExpressTalk, configured and tested with Axon.. all was well

Next, I installed IVM. As soon as it installed, it automatically detected Axon and auto-configured itself for me. All I had to do was modify what was there.

Last, I installed IMS. I configured it as a VoIP On-Hold Server. Within the ExpressTalk, I ticked "Link to IMS..." and the value localhost:606

 

When a call comes it, IVM picks up and plays my OGM "Press 1 for sales, 2 for Support, etc. It rings on the extension and goes to voicemail if not answered.

 

Now my NEW issues I need help with.

 

1) Is it possible to setup a "Key Response" in IVM to allow a caller to direct dial an extension in reponse to "If you know your partys extention, please press "9" and then the 3 digit extension.

2) Is it possible to have IMS replace the silence during a transfer? I tried changing the "Hold Options while waiting" to Link to IMS On=hold server "localhost:606 on the Groups tab within Axon. All that did was play the IMS message to the caller rather than the ringing you would expect to hear when calling someone. It also did not replace the silence during a transfer.

 

I would appreciate help with either of these questions.

 

TiA

EiEiO

[ericr34]

Detrie,

 

I am looking for almost the same setup but in testing if the extension is in use(e.g. on an extension to extension call). It does not ring or go to voicemail it hangs up immediately.

 

Have you encountered this? Anybody know a way to ring the Softphone or direct it to voicemail.

 

Thanks

 

Eric