Hello All
Well ... 90% there.
I unistalled everything.
Then I downloaded everything brand new
Next, I installed Axon BY ITSELF and configured it
Next, I installed ExpressTalk, configured and tested with Axon.. all was well
Next, I installed IVM. As soon as it installed, it automatically detected Axon and auto-configured itself for me. All I had to do was modify what was there.
Last, I installed IMS. I configured it as a VoIP On-Hold Server. Within the ExpressTalk, I ticked "Link to IMS..." and the value localhost:606
When a call comes it, IVM picks up and plays my OGM "Press 1 for sales, 2 for Support, etc. It rings on the extension and goes to voicemail if not answered.
Now my NEW issues I need help with.
1) Is it possible to setup a "Key Response" in IVM to allow a caller to direct dial an extension in reponse to "If you know your partys extention, please press "9" and then the 3 digit extension.
2) Is it possible to have IMS replace the silence during a transfer? I tried changing the "Hold Options while waiting" to Link to IMS On=hold server "localhost:606 on the Groups tab within Axon. All that did was play the IMS message to the caller rather than the ringing you would expect to hear when calling someone. It also did not replace the silence during a transfer.
I would appreciate help with either of these questions.
TiA
EiEiO