.wmv file not playing

[dcromwell]

Hi,

 

I'm unable to play a .wmv file in ExpressScribe. I have tried this on two different machines. Details below. I am transcribing now using Windows Media Player, but it's slow going.

 

Thanks!

 

 

Environment 1

-------------

WinXP SP3

IDT Audio device

ExpressScribe 5.13

livemeeting.wmv plays in Windows Media Player

Welcome plays in ExpressScribe

.wav file plays in ExpressScribe

 

 

Environment 2

-------------

WinXP SP3

Conexant HD Audio output

ExpressScribe 5.13

also tried ExpressScribe 5.10

livemeeting.wmv plays in VLC Media Player

Welcome plays in ExpressScribe

 

 

Problem Description

-------------------

1. Drag livemeeting.wmv onto file pane

2. Status line says 'Loading video file'

3. Loading finishes, 'livemeeting.wmv' is displayed in file pane

4. Highlight 'livemeeting.wmv'

5. Click 'Play'

6. 'Playback Failed' pop-up says: 'Please check that your audio hardware is functioning correctly and Options->Playback->"Sound Device" has been correctly configured'

7. Options>Playback>Sound device

8. Pull down menu contains: 'IDT Audio' and '[Default Sound Out]'

9. Select 'IDT Audio'

10. Click 'OK'

11. Click 'Play'

12. 'Playback Failed' pop-up displayed

[Damian Lettie]

3. Loading finishes, 'livemeeting.wmv' is displayed in file pane

What did the Duration column say?

[alliazon]

I am getting this same error regarding attempting to play a wmv file. The mp3 files plays just fine. The audio duration matches between the two files. Any time I try to play the wmv file it tells me: 'Please check that your audio hardware is functioning correctly and Options->Playback->"Sound Device" has been correctly configured' I have tried it wtih each of hte options, Default sound out and Real Tek HD Audio output. Any other suggestions to try?

 

Allison

[Damian Lettie]

Any time I try to play the wmv file it tells me: 'Please check that your audio hardware is functioning correctly and Options->Playback->"Sound Device" has been correctly configured'

Are you able to transcribe any other WMV files?

 

Do you have an example file that demonstrates the problem that you're able to provide to the programmers? If so, use Help -> "Send bug report" and carefully follow the instructions for uploading a sample file.

 

If you can't do that, it might be worth running a program like MediaInfo and posting all the details of the codec, number of channels, bit rate, etc.