djakober

Hi,

Your support ticket has been responded to. If you could get back with us through the support ticket system we will see what exactly your problem is and get you up and running the way you need to be...

DJ

Mick,

Got a response from development, so we will take this up through the ticket you logged since this is not a formal support medium.

DJ

I am using Dial Dictate v4.22. Spradically, I get the following message in conjunction with my VOIP connection. Do you know what is causing this?

 

15:03:13 Unable to use UPnP for NAT routing (UPnP failed)

15:03:13 Unable to auto-detect public IP. Using private IP

Hi,

Are you actually having functionality issues in association with this message?

Or are you just concerned about the message itself?

Thanks.

DJ

Hi Mick,

Thank you for all of your feedback on Express Accounts.

Just wanted to let you know that I fast tracked this issue so it can be looked into. Unfortunately it would take a bit longer for a developer scanning this forum to put this post together with the PNG you entered into our ticketing system. I sent development this forum link along with your PNG attachment, rather than waiting for a support tech to make it happen.

Thanks for you patience.

DJ

Ben,

In theory you could run the Windows version and turn on web access, then any browser can utilize the web interface functionality whether Mac, iPhone, PC, etc. over a network. I have a query out to development with regards to any potential issues - I know that have tested access from an iPhone and it worked well.

DJ

Shona,

Please see your email for an initial response to your support ticket.

DJ

Hi,

I received this response from development:

"Basically, this means that the SPA device while negotiating how audio will be sent did not offer any options that IMS supports. We offer the following options (codec/sample rate):

PCMU/8000

PCMA/8000

G726-32/8000

GSM/8000

If a phone (SPA) is configured to not allow the formats listed above then the call cannot be connected because there is no encoding we can send that they will be able to receive and vice versa. This can be seen by turning on SIP trace in Axon and then looking for the INVITE message sent by the SPA when attempting to connect to the MOH server. My guess is that his SPA is requesting either different codecs (G729, etc.) or a different sample rate (16000, 11025, …).

The message should actually read “RTP codecs” rather than “SIP codecs” to be more clear."

If you have additional questions or concerns, or you would like to get more information regarding this response, please log a ticket in our tech support system at this link: Log IMS Support Ticket

DJ

Hi Las,

You should log a support ticket for this so you can get fast interactive support.

WebDictate Tech Support

DJ

Hi,

The setting is under Audio>Delete Message After Days>Days

Cheers.

DJ

Hi,

Are you using the latest versions of EI and HG from our website? If not, what versions are you using?

What are your settings in EI under Options>Other ...digits after decimal... ?

DJ

If you are having problems with partial quantities being dropped from your QTY display (e.g. "1.5" showing up as "1", you can adjust the number of displayed decimal places under Options>Other Number of Digits After Decimal Point.

Graham,

I have a note into development regarding the status of this function, and will keep you posted on any feedback.

DJ

Hi,

For those of you still having problems with Switch and Snow Leopard, I have received some initial feedback from development:

************************************

Can you please install Rosetta (PowerPC emulator).

"Insert the Snow leopard install DVD and open it in finder. Double-click on the "optional installs.mpkg" and follow the instructions. On the screen with the choice of things to install, choose Rosetta."

http://discussions.apple.com/thread.jspa?messageID=10320646

Let us know if this works.

************************************

Thanks.

DJ

Hi,

Axon has not been formally tested with the Grandstream FXO adapters, but I do know they are being used successfully by customers as I have seen tickets come through our support queue to that effect. Many of the options and settings for the 3102 deal with SIP, signal and network tweaks that are standards. Since I have never configured a Grandstream I am not an expert, but doesn't the Grandstream have many of the same options available for tuning inbound and outbound traffic/signals as the 3102?

Unfortunately I don't think we have any user configuration guides for the Grandstream like the one available for the 3102.

DJ

Hi Graham,

If you go under options>other> and change "number of digits after decimal point" this should solve your problem.

Let us know.

Thanks.

DJ

For the most part these are user-forums for users supporting users. Technical support questions are always answered through our ticketing system accessible from the product specific support sections on our website. That being said, these forums are patrolled by NCH development and support staff as they are able.

Non-response means nobody with a direct answer to your question saw your post. Please try FastFox Technical Support

Thanks.

DJ

Registering our products is a 2 step process.

Take the 12 or 13-digit serial number and activate it at www.nch.com.au/activate with your details. Once you agree to the condition that you have taken advantage of our 14 day free trial, click on 'Activate Software License.'

Upon doing this you will receive an email with your Registration Code which looks something like this:

Switch Sound Format Converter (Plus Edition)

Registration Code:

Name: Jane Doe

Location: Canberra ACT 2615

Switch Sound Format Converter Registration code: 111111 - fskxoojp .

For PC users - Open the software your Registration Code corresponds to and click on 'File' (or the first menu, named after your software) the choose 'Register Software' and put your details in the corresponding boxes.

For Mac users - Open the software your Registration Code corresponds to and click on the menu item that is the software name (e.g., 'Switch'), then choose 'Register Software' and put your details in the corresponding boxes.

It’s really that simple.

If you get an error that your details are incorrect, use copy & paste from the email into the software to ensure you don’t make any typing errors.

Also, make sure the software you are entering the details into is the product your Registration Code is for. E.g., A Wavepad Registration Code will not work in Switch. (Read the error IN FULL)

And finally, community forum users cannot tell you any more than what I have just done. If you're still having trouble, contact support through the link in your 'Software Registration Code' email.

Registering our products is a 2 step process.

Take the 12 or 13-digit serial number and activate it at www.nch.com.au/activate with your details. Once you agree to the condition that you have taken advantage of our 14 day free trial, click on 'Activate Software License.'

Upon doing this you will receive an email with your Registration Code which looks something like this:

Switch Sound Format Converter (Plus Edition)

Registration Code:

Name: Jane Doe

Location: Canberra ACT 2615

Switch Sound Format Converter Registration code: 111111 - fskxoojp .

For PC users - Open the software your Registration Code corresponds to and click on 'File' (or the first menu, named after your software) the choose 'Register Software' and put your details in the corresponding boxes.

For Mac users - Open the software your Registration Code corresponds to and click on the menu item that is the software name (e.g., 'Switch'), then choose 'Register Software' and put your details in the corresponding boxes.

It’s really that simple.

If you get an error that your details are incorrect, use copy & paste from the email into the software to ensure you don’t make any typing errors.

Also, make sure the software you are entering the details into is the product your Registration Code is for. E.g., A Wavepad Registration Code will not work in Switch. (Read the error IN FULL)

And finally, community forum users cannot tell you any more than what I have just done. If you're still having trouble, contact support through the link in your 'Software Registration Code' email.

Registering our products is a 2 step process.

Take the 12 or 13-digit serial number and activate it at www.nch.com.au/activate with your details. Once you agree to the condition that you have taken advantage of our 14 day free trial, click on 'Activate Software License.'

Upon doing this you will receive an email with your Registration Code which looks something like this:

Switch Sound Format Converter (Plus Edition)

Registration Code:

Name: Jane Doe

Location: Canberra ACT 2615

Switch Sound Format Converter Registration code: 111111 - fskxoojp .

For PC users - Open the software your Registration Code corresponds to and click on 'File' (or the first menu, named after your software) the choose 'Register Software' and put your details in the corresponding boxes.

For Mac users - Open the software your Registration Code corresponds to and click on the menu item that is the software name (e.g., 'Switch'), then choose 'Register Software' and put your details in the corresponding boxes.

It’s really that simple.

If you get an error that your details are incorrect, use copy & paste from the email into the software to ensure you don’t make any typing errors.

Also, make sure the software you are entering the details into is the product your Registration Code is for. E.g., A Wavepad Registration Code will not work in Switch. (Read the error IN FULL)

And finally, community forum users cannot tell you any more than what I have just done. If you're still having trouble, contact support through the link in your 'Software Registration Code' email.

Registering our products is a 2 step process.

Take the 12 or 13-digit serial number and activate it at www.nch.com.au/activate with your details. Once you agree to the condition that you have taken advantage of our 14 day free trial, click on 'Activate Software License.'

Upon doing this you will receive an email with your Registration Code which looks something like this:

Switch Sound Format Converter (Plus Edition)

Registration Code:

Name: Jane Doe

Location: Canberra ACT 2615

Switch Sound Format Converter Registration code: 111111 - fskxoojp .

For PC users - Open the software your Registration Code corresponds to and click on 'File' (or the first menu, named after your software) the choose 'Register Software' and put your details in the corresponding boxes.

For Mac users - Open the software your Registration Code corresponds to and click on the menu item that is the software name (e.g., 'Switch'), then choose 'Register Software' and put your details in the corresponding boxes.

It’s really that simple.

If you get an error that your details are incorrect, use copy & paste from the email into the software to ensure you don’t make any typing errors.

Also, make sure the software you are entering the details into is the product your Registration Code is for. E.g., A Wavepad Registration Code will not work in Switch. (Read the error IN FULL)

And finally, community forum users cannot tell you any more than what I have just done. If you're still having trouble, contact support through the link in your 'Software Registration Code' email.

Registering our products is a 2 step process.

Take the 12 digit serial number

Enter that number into www.nch.com.au/activate with your details. Once you agree to the condition that you have taken advantage of our 14 day free trial, click on 'Activate Software License'

Upon doing this you will receive an email with your Key and ID which looks something like this:

Switch Sound Format Converter (Plus Edition)

Registration and Activation Code:

Name: Jane Doe

Location: Denver CO 80231

Switch Sound Format Converter ID - Key: 111111 - fskxoojp

For PC users - Open the software your Key and ID corresponds to and click on 'File' the choose 'Register Software' and put your details in the corresponding boxes.

For Mac users - Open the software your Key and ID corresponds to and click on the menu item that is the software name e.g. 'Switch' the choose 'Register Software' and put your details in the corresponding boxes.

If you get an error that your details are incorrect, Use the copy/paste option from the email into the software.

Also make sure the software you are registering is the product your ID and Key are for. e.g. A Wavepad Key and ID will not work in Switch. (Read the error IN FULL and also refer to the email you received with your registration key)

If you are still having trouble contact support through the link in your 'Software Registration Code' email.

Registering our products is a 2 step process.

Take the 12 or 13-digit serial number and activate it at www.nch.com.au/activate with your details. Once you agree to the condition that you have taken advantage of our 14 day free trial, click on 'Activate Software License.'

Upon doing this you will receive an email with your Registration Code which looks something like this:

Switch Sound Format Converter (Plus Edition)

Registration Code:

Name: Jane Doe

Location: Canberra ACT 2615

Switch Sound Format Converter Registration code: 111111 - fskxoojp .

For PC users - Open the software your Registration Code corresponds to and click on 'File' (or the first menu, named after your software) the choose 'Register Software' and put your details in the corresponding boxes.

For Mac users - Open the software your Registration Code corresponds to and click on the menu item that is the software name (e.g., 'Switch'), then choose 'Register Software' and put your details in the corresponding boxes.

It’s really that simple.

If you get an error that your details are incorrect, use copy & paste from the email into the software to ensure you don’t make any typing errors.

Also, make sure the software you are entering the details into is the product your Registration Code is for. E.g., A Wavepad Registration Code will not work in Switch. (Read the error IN FULL)

And finally, community forum users cannot tell you any more than what I have just done. If you're still having trouble, contact support through the link in your 'Software Registration Code' email.

Registering our products is a 2 step process.

Take the 12 or 13-digit serial number and activate it at www.nch.com.au/activate with your details. Once you agree to the condition that you have taken advantage of our 14 day free trial, click on 'Activate Software License.'

Upon doing this you will receive an email with your Registration Code which looks something like this:

Switch Sound Format Converter (Plus Edition)

Registration Code:

Name: Jane Doe

Location: Canberra ACT 2615

Switch Sound Format Converter Registration code: 111111 - fskxoojp .

For PC users - Open the software your Registration Code corresponds to and click on 'File' (or the first menu, named after your software) the choose 'Register Software' and put your details in the corresponding boxes.

For Mac users - Open the software your Registration Code corresponds to and click on the menu item that is the software name (e.g., 'Switch'), then choose 'Register Software' and put your details in the corresponding boxes.

It’s really that simple.

If you get an error that your details are incorrect, use copy & paste from the email into the software to ensure you don’t make any typing errors.

Also, make sure the software you are entering the details into is the product your Registration Code is for. E.g., A Wavepad Registration Code will not work in Switch. (Read the error IN FULL)

And finally, community forum users cannot tell you any more than what I have just done. If you're still having trouble, contact support through the link in your 'Software Registration Code' email.

Registering our products is a 2 step process.

Take the 12 or 13-digit serial number and activate it at www.nch.com.au/activate with your details. Once you agree to the condition that you have taken advantage of our 14 day free trial, click on 'Activate Software License.'

Upon doing this you will receive an email with your Registration Code which looks something like this:

Switch Sound Format Converter (Plus Edition)

Registration Code:

Name: Jane Doe

Location: Canberra ACT 2615

Switch Sound Format Converter Registration code: 111111 - fskxoojp .

For PC users - Open the software your Registration Code corresponds to and click on 'File' (or the first menu, named after your software) the choose 'Register Software' and put your details in the corresponding boxes.

For Mac users - Open the software your Registration Code corresponds to and click on the menu item that is the software name (e.g., 'Switch'), then choose 'Register Software' and put your details in the corresponding boxes.

It’s really that simple.

If you get an error that your details are incorrect, use copy & paste from the email into the software to ensure you don’t make any typing errors.

Also, make sure the software you are entering the details into is the product your Registration Code is for. E.g., A Wavepad Registration Code will not work in Switch. (Read the error IN FULL)

And finally, community forum users cannot tell you any more than what I have just done. If you're still having trouble, contact support through the link in your 'Software Registration Code' email.

Registering our products is a 2 step process.

Take the 12 or 13-digit serial number and activate it at www.nch.com.au/activate with your details. Once you agree to the condition that you have taken advantage of our 14 day free trial, click on 'Activate Software License.'

Upon doing this you will receive an email with your Registration Code which looks something like this:

Switch Sound Format Converter (Plus Edition)

Registration Code:

Name: Jane Doe

Location: Canberra ACT 2615

Switch Sound Format Converter Registration code: 111111 - fskxoojp .

For PC users - Open the software your Registration Code corresponds to and click on 'File' (or the first menu, named after your software) the choose 'Register Software' and put your details in the corresponding boxes.

For Mac users - Open the software your Registration Code corresponds to and click on the menu item that is the software name (e.g., 'Switch'), then choose 'Register Software' and put your details in the corresponding boxes.

It’s really that simple.

If you get an error that your details are incorrect, use copy & paste from the email into the software to ensure you don’t make any typing errors.

Also, make sure the software you are entering the details into is the product your Registration Code is for. E.g., A Wavepad Registration Code will not work in Switch. (Read the error IN FULL)

And finally, community forum users cannot tell you any more than what I have just done. If you're still having trouble, contact support through the link in your 'Software Registration Code' email.