djakober

Hi,

I can't answer your question directly, but have you entered a ticket at VideoPad Technical Support ?

DJ

Hi,

As an update I also wanted to mention that the ability to pay on an invoice already marked with a soft payment reference is definitely a bug and will be fixed in next release. Invoices paid in full AND with a reference should not have the ability to make a payment from the invoice list screen against the already referenced and paid-in-full invoice.

Additionally I was correct in my above assumption. Migrating from any version prior to the soft payment reference, there is no way to account for the PAID status in the older version when migrating because there was no payment reference in the old version. This makes it impossible to maintain the integrity of the payment reference system in the new version AND bring the old "PAID" status across.

Hope this makes sense.

DJ

Hi Jerry,

Apologies as your first support ticket made it's way into our SPAM bucket and was inadvertently deleted as SPAM by an administrator. You should have received a response to your follow-up ticket and detailed information by now - please send me a PM if you have not so I can look into the matter.

DJ

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Hi,

I spoke with the lead developer. He is looking into this and does understand the issue. The biggest problem is that the "PAID" designation in prior versions was not even a soft payment reference like it is now, it was just an individual invoice status created at the time of payment, so it gets ugly when you start to consider how to design migration logic around a "PAID" status that is not associated with any payment in the old version.

I will keep you posted.

DJ

Hi Ben,

If you can enter your problem at this link EI Tech Support and include your attachment, they will be able to either assist you, or get your issue to development if applicable.

I will make sure that the option for printing lists is on the ToDo list for a future release.

These forums are not really a tech support channel, and I am not really a tech support engineer. Staff members are doing our best to keep an eye on the forums for potentially serious application issues, but it is not a medium anyone using our products should rely on for tech support from NCH staff.

If you do not get feedback from the link above within a business day let me know and I can make sure it gets answered.

DJ

Hi Ben,

At this time you can print payments, invoices, orders, etc. but you can't print out a list of all your customers as a whole. If you are using inventory for your items you can print an inventory list which will list all items with inventory turned on including their inventory level settings.

Hope this helps.

DJ

Hi,

Thanks for your suggestions.

Please visit our business portal if you are interested in a corporate discount for an upgrade or a product, and fill out this form. If you are a confirmed legitimate corporation or business, and you are using our software for business operations, you will be eligible for a steep discount quotation. This link also provides information on our reseller policies. You may be eligible for our blanket licensing subscription plan - read more at the link provided above.

Within the next several months we will have a portal where customers can enter their email address, and get all previous license key emails resent to their email address that was used to register, and also be provided with a link to the older version of the software application that the original license key email was associated with so they can download and install. This will be a self-service process.

If you have tried a new version, did not have a backup of your old system, and were outside of the free upgrade window, please enter a support ticket at Product Registration Support and we will do our best to help you get back up and running on your old version. In many cases we are even able to supply the older version you were using depending on the product and the how old your version was, but not always. We are always able to manually resend your license key email. Whatever the case we will do our best to make sure you do not get forced into an upgrade that you did not desire. We can also go outside of our policies with solutions to your issues if your complaint or problem is valid.

DJ

Hi,

Wayne - I deleted your posts. If you have issue with this feel free to send me a PM and we can take it up there. We are certainly open to constructive criticism of our policies - they are not all perfect, but slander and warez discussions will not be tolerated.

The good news is that within the next several months we will have a portal where customers can enter their email address, and get all previous license key emails resent to their email addresses, and also be provided with a link to the older version of the software application that the original license key email was associated with so they can download and install.

If you have tried a new version, did not have a backup of your old system, and were outside of the free upgrade window, please enter a support ticket at Product Registration Support and we will do our best to help you get back up and running on your old version. In many cases we are even able to supply the older version you were using depending on the product and the how old your version was, but not always. We are always able to manually resend your license key email. Whatever the case we will do our best to make sure you do not get forced into an upgrade that you did not desire.

DJ

Hi,

OK - I understand now. The problem lies with transaction status when upgrading from a previous version.

I will have a chat with the team about this.

Yes if you could send me your backup file in case they ask for it.

I will send you a separate email with my NCH email address for you to send your file.

DJ

Hi Graham,

Confirmed that this is not being treated as a bug. I can certainly understand how you would feel it was a bug based on the way you might manage your invoices currently. I use EA and EI myself and had some difficulty getting used to this concept, but it became very workable for me once I started managing the customer accounts from the top down, rather than managing upwards from individual transactions. I can easily follow my payment references, and then chase errors if my reports are off, or a customer queries me.

DJ

Hi,

A couple of questions:

1) For Xvid what is the video file format and resolution you're using when compressing to Xvid single pass? BTW, 2-pass encoding is not supported.

2) For H.263, what is the resolution? There might be a problem with bitrate. Try going to Encoder Options and changing the average and maximum bitrates to 512.

Please let us know if it helps.

DJ

Hi Graham,

I think this goes back to the design of Express Accounts as an accounting based software application, not a transactional model. As such the payment is intended to be against the customer account, not an invoice, and the reference between the payment and the invoice is meant to be a soft reference for your convenience. I would say that your reports are showing you an error was made within your payment entries, and printing a customer statement would allow an account manager to see exactly when and where the error was made - at that point you find your payments for that customer and correct them however applicable.

That being said I will run this past the product manager and development team to see if this is intended functionality or not, but I am fairly certain this is by design - what if your customer actually sent you 2 payments for the same invoice by mistake, instead of you making an entry error?

Regardless I will let you know if this is being treated as a bug or not.

DJ

BTW, if you report a valid bug through our bug reporting interface within the application for a licensed product version, you are entitled to a free upgrade to the next version when it is released as long as we can verify the email used and legitimate bug. Reporting a bug through the forums or a support ticket does not qualify.

While you had 3.28 installed, it should say "unlicensed" since the license you have is not valid for 3.28. When you reverted to 3.04 it sounds like everything is OK again? If not then please reopen the support ticket that has been closed by responding to the ticket.

Thanks again for your patience.

DJ