mommacom

Thank you! It was so simple. It was the volume mixer at the bottom, something I never even noticed. I do this for home use so am not a pro. Thanks!

My track is not muted. My speakers work and I can hear sound from other sources. I just bought an upgraded version, installed it and restarted my computer and yet I still cannot hear the track! Any suggestions? Thanks!

Thanks for getting back to me right away. In a last ditch effort, I changed the frame rate from 1080p HD to 720p and it worked! Looks great and for what I am doing, the quality is completely fine. Thanks again for answering so thoroughly and quickly!

Hello again. Thanks so much for your previous help. I am now in the very same predicament as I was before, and now even after clearing the cache, changing to "CPU only" and also changing to the MPEG4 compressor, I am getting a frozen video image with a green bar across the top, although I do have audio. This is very embarrassing but I really don't know anything about computers, despite doing tons of home editing using NCH for many years. I didn't answer the last question about my GPU/CPU/RAM because I don't even really know what that means. I know my RAM is 16.0, my processor 3.40GHz, but am unclear on what the other things even are, even after doing a google search on how to find them. I'm an old lady, and that's my excuse! (hangs head in shame). I recently purchased the upgrade and it seems to be working worse than before. I truly appreciate your help because I love the software!

Thanks so much!! This worked. I really appreciate the help!

I'm making a really simple video with several clips and no transitions or filters. When I export the video, the edited video shows multiple green lines and flashes at various parts throughout. I am not using the green screen feature. I cleared the cache and downloaded the updated software and it continues to happen. Any suggestions?