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On 5/15/2018 at 9:43 PM, c_major said:

We've found the problem. The problem is not in VideoPad. It's a shared component that we updated few days ago. It happens to users installed VideoPad in these few days.

We've already fixed the component on the server. To fix this please delete the malfunctioning component from your local disk. VideoPad will download it again from the server when you export.

The component can be in one of these file path: 

  • C:\Users\[User Name]\AppData\Roaming\NCH Software\Components\aacenc3\aacenc3.exe
  • C:\Program Files (x86)\NCH Software\Components\aacenc3\aacenc3.exe

I'll ask support team to send free upgrade keys to the people in this discussion.

Thanks and sorry for the inconvenient.

HEY ive tried this solution i am on version 5.2 and unfortunately this does not work ive even tried re-installing with no luck and im not sure what to do, i recently had to reinstall windows a few days ago and this program was working fine before hand :( i can get audio with other video formats just not mp4

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when i drag the video file back into the video editor there is no audio either, so it basically is just exporting the video -.-

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Suggest using this tool to uninstall.  Follow through the entire process, but take care to not delete any non-Videopad folders or files.  Then reinstall Videopad.

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16 hours ago, borate said:

Suggest using this tool to uninstall.  Follow through the entire process, but take care to not delete any non-Videopad folders or files.  Then reinstall Videopad.

i will give this a shot now thank you. will report back shortly.

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On 5/24/2018 at 5:23 PM, borate said:

Suggest using this tool to uninstall.  Follow through the entire process, but take care to not delete any non-Videopad folders or files.  Then reinstall Videopad.

if anyone is having issues with the .mp4 files not playing after deleting the files in the Appdata folder, i HIGHLY RECOMMEND using this tool, im so happy right now man, god bless your soul.

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Hi Guys, 

Still no sound. I uninstalled and reinstalled a new Videopad. I search my computer for aacenc3 including using the tool above and I dont have it. I have been using AVI files and then converting those with another program to MP4 for twitter. I am real ready to get past this issue. Any advice?

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Quote

I uninstalled and reinstalled a new Videopad...

You used the uninstall tool linked above?

This is the file.  Download it and copy it under this path, using Windows file explorer (manager)...

c:\Users\<your account name>\AppData\Roaming\NCH Software\Components\

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Program Files is not the correct path used in the latest version here, running on Win 10 (64-bit).  Other versions may be different.  The path is under USERS...

"C:\Users\<your account name>\AppData\Roaming\NCH Software\Components"

The uninstall tool will remove most, if not all, traces of the program - beyond what a normal uninstall might do.

THEN reinstall, and the correct file should be in place.  Take care with the REVO uninstaller to delete only files that pertain to NCH Videopad.

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I dont know why but when I go to users/name and look for AppData its just not in there which is why I found the wrong program folders. BUT when I follow your instructions by putting the address in manually, I have that file path. I replaced it and tried an MP4 and for first time since this thread, I have sound. Thanks!

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