d1rage5 Posted August 21, 2008 Share Posted August 21, 2008 Is this being looked at by NCH? a customer calls in axon gets the call transfers the call to IVM, IVM OGM picks up and plays greating - customer enters extension number and then its dead air until either the call is picked up or goes to voicemail. in IVM you see ---- command - transfer voip blind transfer to: (extension number dialed) play system prompt: Ringing transfer sip call to: (extension dialed) call has disconnected. So i would assume it would be something with transfering the call back throu axon to the extension and the (play system prompt: Ringing) gets lost. Link to comment Share on other sites More sharing options...
d1rage5 Posted August 21, 2008 Author Share Posted August 21, 2008 Is this being looked at by NCH? a customer calls in axon gets the call transfers the call to IVM, IVM OGM picks up and plays greating - customer enters extension number and then its dead air until either the call is picked up or goes to voicemail. in IVM you see ---- command - transfer voip blind transfer to: (extension number dialed) play system prompt: Ringing transfer sip call to: (extension dialed) call has disconnected. So i would assume it would be something with transfering the call back throu axon to the extension and the (play system prompt: Ringing) gets lost. I see a trend: Is there a place to put a call limit? all calls drop at 5 minutes. Link to comment Share on other sites More sharing options...
yld2010@sbcglobal.net Posted February 22, 2009 Share Posted February 22, 2009 Is this being looked at by NCH? a customer calls in axon gets the call transfers the call to IVM, IVM OGM picks up and plays greating - customer enters extension number and then its dead air until either the call is picked up or goes to voicemail. in IVM you see ---- command - transfer voip blind transfer to: (extension number dialed) play system prompt: Ringing transfer sip call to: (extension dialed) call has disconnected. So i would assume it would be something with transfering the call back throu axon to the extension and the (play system prompt: Ringing) gets lost. I have the exact same problem, have you been able to reslove it? If yes, can you please share your fix for the problem. Link to comment Share on other sites More sharing options...
explorerdk Posted March 3, 2009 Share Posted March 3, 2009 I have the same problem and cant see where the reseloution is for this problem Is very annoying problem in the system. Log file says the exact same as posted. I have checked the System Promts and it will Ring if played directly in a Player, so there wasnt a defekt in the file. Link to comment Share on other sites More sharing options...
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