call forward to cell through callcentric?

[nanbarnes]

I'm setting up IVM (I have version 4.5, so if an upgrade is the only way to make this possible, please let me know) and I have all incoming sales calls routed to a voip hardphone extension. But if I'm not there to answer, I'd like it to transfer the call after 4 rings to my cell.

There is some reference in the help menu to the fact that it must be a voip transfer - so I can't just enter my cell #, right? So do I need to forward to a voip # (I use callcentric), and have them transfer the call to my cell?

I read on another forum post that there was a problem with callcentric and transfers - does it apply here? If so, should I buy a number with another provider for this purpose, and who would the best provider be?

Also, I believe that only a blind transfer is possible; is that true?

Thanks for your help!

[pythonpoole]

You are correct that Callcentric has a problem with initiating call transfers (at least with NCH software). I'm not sure of the exact reason, although NCH says it's due to a bug in Callcentric's system.

 

This is the first time I'm announcing this to anyone, but I am in the process right now of starting up my own affordable VoIP service. I plan on letting people from these forums have a chance to test the system out before anyone else does to make sure it's fully compatible with all of NCH's software (which I want to make a priority).

 

My aim is to have:

- Full compatibility with call transfers (blind & confirmed) for NCH software

- Ability to pick your outbound Caller ID number (since Axon lacks a feature to set one)

 

Other planned services/features:

- Affordable outgoing call prices for business and residential users (e.g. 2c/min to anywhere in the USA or Canada, great international rates)

- Incoming local numbers with unlimited channels (simultaneous calls) for as low as $4 a month plus usage (numbers available for all over the world)

- Toll Free numbers available for many countries around the world (including USA, Canada, UK & Australia) starting at just $4 a month plus 4c/min incoming

- e911 support for emergency services (USA)

- Online control panel to manage your VoIP account

- Support for: G.711 ulaw/alaw, G.726, G.723, G.729a, iLBC and gsm codecs

- Standard extra call features (including voice mail, call waiting, etc.)

- Unlimited outbound channels

 

Let me know if you're interested.

[nanbarnes]

Congrats on your venture. When will you have it up and running? If it's available now, I'll solve my call transfer problem by setting up my account with you.

[pythonpoole]

It's up and running right now actually, it's just that it's not available to the public just yet until I finish testing with IVM/Axon/Express Talk.

 

If you're willing to a be a beta tester though I can set-up an account for you and add a couple of dollars of spending money to test outbound calls and transfers.

 

I'll PM you with the details in a bit.