jwilling Posted March 29, 2008 Share Posted March 29, 2008 New it IVM. I have version 4.08. I have the system working. When I receive a call there is a pop-up that announces the Modem, Phone number, and Name. If the user hangs up without leaving a message, there is no record of the caller id in the logs. The "Most Recent Call Line 1" only show: 19:59:06 Ringing on Line USB Modem detected. Waiting until ring number 3. 19:59:18 Call disconnected The "Call Log" only show answered calls and does not include any unanswered calls. 19:14:04 IVM Answering Attendant Run 19:17:36 USB Modem 1234567890 [Answered] 19:24:35 USB Modem 1234567890 [Answered] Is there something else I need to do to record the caller id preferably in the "Call Log"? John W. Link to comment Share on other sites More sharing options...
DonFritz Posted March 30, 2008 Share Posted March 30, 2008 New it IVM. I have version 4.08. I have the system working. When I receive a call there is a pop-up that announces the Modem, Phone number, and Name. If the user hangs up without leaving a message, there is no record of the caller id in the logs. The "Most Recent Call Line 1" only show:19:59:06 Ringing on Line USB Modem detected. Waiting until ring number 3. 19:59:18 Call disconnected The "Call Log" only show answered calls and does not include any unanswered calls. 19:14:04 IVM Answering Attendant Run 19:17:36 USB Modem 1234567890 [Answered] 19:24:35 USB Modem 1234567890 [Answered] Is there something else I need to do to record the caller id preferably in the "Call Log"? John W. That is something that I have been complaining about for a year now. Why don't they show the CID of un-answred calls in the log. I have never received an answer so I can only say that that's the way it is. Don Link to comment Share on other sites More sharing options...
jwilling Posted April 3, 2008 Author Share Posted April 3, 2008 Then their web site is a little misleading where they say: All calls (including those answered by you) are logged with date, time and caller ID. And under features they list: Caller ID logging (even if no message is left) and optional on-screen caller ID flash display. That is why I was confused when it did not log unanswered calls.... John W. Link to comment Share on other sites More sharing options...
DonFritz Posted April 3, 2008 Share Posted April 3, 2008 If that is what the website says then they are wrong. I have told them I would like to see that and never received a reply. Don Link to comment Share on other sites More sharing options...
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