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.ds2 to .mp3 conversion fails on Mac

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I've bought a subscription in order to help a client who managed to record audio in the ds2 format. However - whatever I do I can't get the software to convert the files to mp3.

I've tried the software (Switch Plus v 11.09) on 2 different Macs with the same outcome. The "Extended Information" columns says:
"Cannot download file from SwiftConverter".

I have tried to convert the file to other formats such as .wav as well but I get the same outcome. 

The DS2 files is not corrupt, i can play the full files via the Play section in Switch Plus.

Am I doing something wrong or is my money just wasted? Any help would be appreciated!


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