Noise while playing music... what just happened?

[theDiveKings]

Hello,

I haven't used my mixpad for a couple months after recording an album with it (which turned out great, by the way) and now I open it up and the repeat bar is orange instead of green and there is a clicking or buzzing sound the entire time anything is playing... I have troubleshot this quite thoroughly and I am convinced it is coming from the software.  Then I go to update to see if I can firmware update my way out of this to find that all that are available are paid subscriptions. WHAT IS GOING ON HERE? I JUST UPGRADED THIS A FEW MONTHS BACK!

Is this some kind of bug they slipped into a windows update to get me to buy a paid subscription? Anyone else having this problem? Is it due to a windows update that needs to be removed? I can't use the software at all this way. Any help would be great!

[theDiveKings]

It's cute how they call me a novice...

 

[n1x1]

Hi,

The update is optional. If you decide to install the latest software version covered by your license, I suggest contacting the NCH technical support team for assistance:
https://www.nch.com.au/support/index.html

Regarding the issue you are facing with the noise, try to play those files locally on your computer (you can try VLC Media Player) and check if the same issue occurs.

If the bar is orange instead of green, you may have just changed the color of this track. To switch it back to green, simply click on the color box on the track and you will see various options to choose from. I have attached a screenshot for reference. https://files.fm/u/mr594v665x

[theDiveKings]

Ya. I played through other mediums and speakers and tested all input and outputs to determine it was the software. They sent me a link to get my old software back and this has fixed the issue. Thanks for the info though!