Long delay when transferring a call from IVM to a Group

[theikell]

I am setting up a system that is experiencing significant delays in ringing my extensions. Here is a brief outline of my setup.

 

1) A call is recieved by Axon and it rings on an IVM extension for the automated attendant.

2) A couple OGM's are played and based on prompts from the caller, an OGM will transfer the call to a group in Axon.

3) The caller immediately begins to hear the on-hold chimes but the extensions do not ring for at least 20 seconds.

 

Please note:

4) All of the extensions in the group are set with a delay of zero

5) As a test, if I change the external line to ring on the call group instead of the automated attendant, the extentions ring immediately

 

Any ideas on that could be causing the delay?

 

Thanks!

 

Tim

[pythonpoole]

I wish I could help, but I have never encountered a problem like this before.

 

All I can say is, can you provide the status window/log in IVM reads during a call where it's being transferred, and what (if anything) shows up in the Axon status window?