Printer not accessible

[paolo38]

Hello. A new problem:

When I attempt to print from this app, I get a sub-menu that does not show the printer name.

It shows paper sizes, no other options, such as PORTRAIT or LANDSCAPE, etc.

RSVP

 

[n1x1]

Hi,

Ensure that the printer is properly set up and recognized by your computer before proceeding with printing.  Additionally, you can open Control Panel on your computer, and in the Printer Preferences, you can configure the desired paper orientation (portrait, landscape). 

[paolo38]

Thanks, n1x1. This error only happens when I attempt to print from the NCH app. 

Maybe my version PhotoPad is corrupted. (?)

 

Paolo

 

 

[n1x1]

Hi,

You can try to reinstall the software and check the result. 

Uninstall PhotoPad, then delete 3 folders named "PhotoPad" and 1 named "Components" from these locations:
**C:\Users\<username>\AppData\Roaming\NCH Software\PhotoPad\
**C:\Program Files (x86)\NCH Software\PhotoPad\
**C:\Program Files (x86)\NCH Software\Components
**C:\ProgramData\NCH Software\PhotoPad\
**If you can't find any of the folders, just continue.

If you can't find the AppData folder, set Windows to show hidden files and folders with the steps from this link: https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files.

Download the correct software version and enter your registration code.