Express Talk picks up before Dial Dictate

[Melody A. Nolfi]

Hi,

 

I have a question for anyone... Because I have Broadvoice, I had to install Axon. I have my Linksys config to go directly to the DialDictate extension of Axon and also my Dial Group set that Express Talk is supposed to pick up 35 seconds after DialDictate, and yet, when I have Express Talk running as per the instructions in Axon, DialDictate tries to pick up the call and then disconnects and Express Talk picks up the call. If I turn off Express Talk, DialDictate seems to work okay, except that Axon has Error returned 401 Unauthorized.

 

Can I turn off Express Talk and run Axon and DialDictate without? And the Error message, is it something I should be concerned about?

 

I hate to tell my doctors all is well only to again have it fail after a few calls.

 

I have worked hard to get this far. If anyone has a cable modem with Linksys, and the above setup and needs help to get this far, please feel free to ask.