Playing back audio files over expresstalk?

[Karl]

A call center uses SIP VoIP to call their customers and take inbound calls. Sometimes when clients agree to buy something the calls are recorded to make sure there is evidence of the order (With the customer's approval, of course), in case they later do not want to pay / claim they didn't order the product. This is more common than you would think.

 

They are using Expresstalk to do these calls, and Logitech USB headsets. They need some way to play call recordings (from expresstalk, stored in .wav format) back to the customer on the phone as proof of purchase.

 

I can't find a way to do this through expresstalk, but I've heard it's possible with other softphones. We have had great experiences with expresstalk and have a number of licences, so we would rather not have to switch. Is it possible to do it? Or does NCH have another software that can do it?

 

If not, this would be a very, very good feature to have in a future version, because it is very important for a call center to be able to do this.

 

Thanks in advance!

[Guest nchto]

This is currently not possible, but it is a great suggestion. I'll pass this on to the developers!