Balance Sheet and Chart of Accounts don't balance

[Chris Manley]

I'm a new user of Express Accounts and don't know what happened or how to fix my issue. 

I received customer payment, but then decided to wait until the payment had cleared my bank account.  So I deleted the payment.  My balance sheet for the account is accurate, but in the chart of accounts it looks like the amount was not removed - it's higher than the balance sheet by exactly the amount of the payment I deleted.

Any help with this would be much appreciated.

[n1x1]

In this case, you may click View\Customers list find the customer in the list and right click on it and select Recalculate Customer Balance\Recalculate.

[Chris Manley]

Thank you for this info.  I wasn't sure if that would set them both to the wrong amount or what.  I'll try it next time.  I did eventually figure out the problem, basically by accident.  But all is well for now.