dingrid Posted August 16, 2023 Share Posted August 16, 2023 Hello! My daughter is supposed to cut and refresh a short movie that they did as a project but when we load her cuts into Videopad there will only be the audio loading and not the video, the video screen is black. We can watch the cuts in mpv for windows. They are in the format mp4. Any ideas how to see the movie in Videopad? Best regards Ingrid Link to comment Share on other sites More sharing options...
borate Posted August 16, 2023 Share Posted August 16, 2023 What version is being used? Look at the left-bottom corner of the VP window. Try this one. For licensed users upgrades are free for up to six months from purchase date. After that, VP will continue to fully function but a fee will be required in order to register the newest. Retain your old install file and registration info. Report results here please. Link to comment Share on other sites More sharing options...
dingrid Posted August 16, 2023 Author Share Posted August 16, 2023 Thank you, we don't have a licence, just demo. I tried your file and still same. Any other ideas? Link to comment Share on other sites More sharing options...
borate Posted August 16, 2023 Share Posted August 16, 2023 Please share the project for analysis. The process is easy, quick and can be done privately. Just follow these steps... Back up --- With your project on the timeline, click on MENU at the top-left. Click FILE|BACK UP PROJECT FILES TO FOLDER. Choose a folder and SELECT FOLDER. Upload --- Use a free server - Google Drive, MS OneDrive, etc.* - to upload the saved, numbered FOLDER. Do NOT upload the individual VPJ or export file. Get link --- Get a public link. If using Google Drive click GET SHAREABLE LINK. If necessary change "restricted" to "anyone with the link can view" Share --- Click COPY LINK | DONE. Paste that link here, or click the folder at the top-right of this forum to message it privately to me. It won't be shared. * Before uploading, right-click the folder, click PROPERTIES. Look at the File Size to confirm that it's not too big for the free space on the server. Link to comment Share on other sites More sharing options...
Melbar2001 Posted August 20, 2023 Share Posted August 20, 2023 Hi, I new to videopad. Just purchased it last week. I have the same problem when I export the project, there is no video just audio. For the first one, I did something accidentally and was able to export it. Now I encountered the same problem. For both intance where there's no video the exporting process was very fast. Link to comment Share on other sites More sharing options...
borate Posted August 20, 2023 Share Posted August 20, 2023 What is the version #? Look at the left-bottom corner of the Videopad window. What are your PC's specs: CPU/GPU/RAM? Install this release and report back whether it solves the problem. Link to comment Share on other sites More sharing options...
Melbar2001 Posted August 21, 2023 Share Posted August 21, 2023 The version is 13.59 Processor 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.80 GHz Installed RAM 16.0 GB (15.7 GB usable) System type 64-bit operating system, x64-based processor Link to comment Share on other sites More sharing options...
borate Posted August 21, 2023 Share Posted August 21, 2023 Thanks for sharing your project. Please see your personal message for the result. Link to comment Share on other sites More sharing options...
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