Audio Is Not Syncing With Video Clips (Raw Footage Is Fine)

[Eric O.]

Just got a new laptop and have been using VideoPad for about 6 years. Installed it on my laptop (latest version 13.51) and I am having an issue with the audio being slightly out of sync on my clips. It is not noticeable until you see some ones face and watch them talk. It's like watching an old foreign film lol. The raw footage is fine when viewed in media player but as soon as I upload it to VideoPad it gets "shifted" slightly if you will. I run an older version on my desktop and that still works great when I upload the same video clips on there. Any suggestions or thoughts? I am not super computer savvy just throwing that out there.

Thanks,

Eric O.

Laptop Specs:

Windows 11

13th Gen Intel(R) Core(TM) i9-13980HX   2.20 GHz

RAM 16.0 GB (15.6 GB usable)

NVIDIA GeForce RTX 4050

[borate]

The sync slip is noticeable in preview ... as well as export?  What's the format of the source clips?

Someone will get to the bottom of this if you take a minute to share the project.   The process is easy, quick and can be done privately.  Just follow these steps...

•     Back up --- With your project on the timeline, click on MENU at the top-left.  Click FILE|BACK UP PROJECT FILES TO FOLDER.  Choose a folder and SELECT FOLDER.
•     Upload ---  Use a free server - Google Drive, MS OneDrive, etc.* - to upload the saved, numbered FOLDER.    Do NOT upload the individual VPJ or export file. 
•     Get link --- Get a public link.  If using Google Drive click GET SHAREABLE LINK. If necessary change "restricted" to "anyone with the link can view" 
•     Share ---     Click COPY LINK | DONE.  Paste that link here, or click the folder at the top-right of this forum to message it privately to me.  It won't be shared.

          *    Before uploading, right-click the folder, click PROPERTIES.  Look at the File Size to confirm that it's not too big for the free space on the server.

[Eric O.]

https://drive.google.com/file/d/16frnJDhrnzwdyNZsqqxYvy2CMmW01xHx/view?usp=sharing 

Here is the link to one file of raw footage and the project. It is the same format I have used for years with out any change. The slip sometimes can be noticed in the preview but always noticed in the export. I hope this is the info you are looking for.

[borate]

Cannot seem to replicate the issue in either the 32-or 64-bit 13.51 release.  Does it occur with this single MTS file?

 

[Eric O.]

Hmmm yeah that single file I sent does it for me. EVERYTIME lol. I cleared the cache, i tried different export settings including default. I must be something to do with my new laptop I just don't know what. It works fine on my desktop. I am just not sure where to go from here. I surely appreciate the time you take to help. I've got almost a million subs on my YT channel that need synced video haha

-0-0-

I suppose I can download 13.51  64 bit on my desktop and try it there, thereby proving it is something on this laptop? What do you think about that?

Eric O

[borate]

No harm trying.  13.51 (64-bit)  On YT...  https://www.youtube.com/watch?v=IfEbO-hLbRU

On closer inspection, It appears that sync may be slightly out - perhaps a frame or two?  It's being looked into.