Prism won't convert past 30 minutes.

[gvs]

Hello, I just bought and registered Prism to convert dvds to mp4 and it won't convert more than the first 30 minutes. I've tried it on several dvds and same results. What's wrong?

Also, there's no video, just sound on the resulting mp4. 

gs

[MakubX]

In this case, please send us a support ticket here so we can better resolve this https://www.nch.com.au/support/supportcontact.html

[gvs]

.

I did a tech support ticket and this was their answer ...

What is the setup that you're selecting to convert the file? Can you provide us with some screenshots showing this? Now the issue is with any DVD that you convert. If you try to convert another file do you have the same results?

 

Please contact us if you have another concern.

 

Daniel

NCH Customer Service Team

"What is the setup that you're selecting to convert the file?"
What does this mean?

no screen shots. 

same results on any dvd file, like i already said.

"Please contact us if you have another concern."
is there a real person there? you havent been any help.

g
 

[MakubX]

On 7/18/2023 at 5:24 AM, gvs said:

.

I did a tech support ticket and this was their answer ...

What is the setup that you're selecting to convert the file? Can you provide us with some screenshots showing this? Now the issue is with any DVD that you convert. If you try to convert another file do you have the same results?

 

Please contact us if you have another concern.

 

Daniel

NCH Customer Service Team

"What is the setup that you're selecting to convert the file?"
What does this mean?

no screen shots. 

same results on any dvd file, like i already said.

"Please contact us if you have another concern."
is there a real person there? you havent been any help.

g
 

Thanks for the update. Once a ticket is opened, please proceed with troubleshooting with that thread further until the issue is resolved.