gvs

. I did a tech support ticket and this was their answer ... What is the setup that you're selecting to convert the file? Can you provide us with some screenshots showing this? Now the issue is with any DVD that you convert. If you try to convert another file do you have the same results? Please contact us if you have another concern. Daniel NCH Customer Service Team "What is the setup that you're selecting to convert the file?"What does this mean?no screen shots. same results on any dvd file, like i already said."Please contact us if you have another concern."is there a real person there? you havent been any help. g

Hello, I just bought and registered Prism to convert dvds to mp4 and it won't convert more than the first 30 minutes. I've tried it on several dvds and same results. What's wrong? Also, there's no video, just sound on the resulting mp4. gs