Audio is missing, all sound settings were checked prior to recording

[TX_CSR]

I use Debut 3-4 times a week.  Never change my settings.  Everything is the exact same every single time I use it. I even double check prior to recording and run a test before my video meetings start to make sure audio and video are recording properly.  I also have the box checked that is supposed to warn me if the software isn't detecting audio.

I have 4 recordings from last week and the ONE I need, video recording starts with the tone to let me know it's recording and then it just goes silent.  I know it recorded with sound, because I periodically hover over the icon to make sure I see the color on the sound bars moving and the clock timing the length of the recording.

How do I get the audio to play?  With as many complaints as I've found, some dating back as far as 2014, this problem has to have been looked into, right? I see I am not the only one this has happened to.  Has anyone ever been able to get the audio on the video back? I did everything correct, so this is on the software side, and I REALLY need this audio from this file.

[n1x1]

Hello @TX_CSR

 

Please upload your recorded video for testing via https://files.fm/ and provide us with the link after uploading.