Dropdowns on web browsers not showing up on full screen recording.

[SlaowPaddle]

This is my first post and I'm still a bit new to the software.

As the title says, when I do a screen recording of my web browser the dropdowns on the Bookmarks Bar do not show on the recorded video.

Is this normal and if so, why would that be?

Thanks!

[n1x1]

Hi @SlaowPaddle,

 

Is it possible to share a screenshot showing what exactly is missing?

[SlaowPaddle]

When you use a browser with a bookmarks bar and click on a folder in the bar, it shows a dropdown of the folder's contents. It's the dropdown of the folder's contents that is not being captured.

Not sure how to post an image.

[n1x1]

You may try the following:

Uninstall Debut, then delete 3 folders named "Debut" and 1 named "Components" from these locations:
**C:\Users\<username>\AppData\Roaming\NCH Software\Debut\
**C:\Program Files (x86)\NCH Software\Debut\
**C:\Program Files (x86)\NCH Software\Components
**C:\ProgramData\NCH Software\Debut\
**If you can't find any of the folders, just continue.

If you can't find the AppData folder, set Windows to show hidden files and folders with the steps from this link: https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files.

Install the software again and use your registration code. 

If the issue is still there you can upload a screenshot showing your results on the following link: https://files.fm/

 

[SlaowPaddle]

I figured out that the issue is not with the Debut software.

I tried making a screen capture of Firefox using MWSnap and the same thing happens.

But when I tried doing the same thing with Chrome it worked fine.

It must be a quirk in the Firefox software that's preventing me from capturing the links toolbar drop downs.

[n1x1]

Hi,

Thank you for your feedback.