Voxal Kills Mic on Windows 11

[TommyD]

I have used Voxal for quite some time on multiple machines. I just purchased a new laptop that has Windows 11 on it. I installed Voxal and noticed that none of my microphones, including the internal one, function at all. I did numerous troubleshooting steps and finally reset Windows completely, thinking that maybe it was just some Windows issue. After doing that, my microphone worked. But then I installed Voxal, and it stopped working. Immediately after uninstalling Voxal, it started working again.

To test this, I can go to Sound Recorder and do a test recording (works), install Voxal (and nothing in Voxal works), and then Sound Recorder won't work; I uninstall Voxal, and Sound Recorder works again. I don't see that Voxal is installing any drivers in Device Manager, so what exactly IS it installing that would be causing any mic to quit functioning and for it to not work at all itself? The Voxal site says it is compatible with Windows 11, so I'm not sure what to do. Thank you for any help you can give!

[Simon L]

Hi,

It would be best to submit a support ticket for further assistance as this issue requires further analysis and troubleshooting.

You may send the support request from this link: https://www.nch.com.au/support/supportcontact.html