MLO2022 Posted January 23, 2023 Share Posted January 23, 2023 Hi team I installed the latest 64 bit update three weeks ago, but now the program is keep on crashing. Are there some issues with the update? Anyone else having crashing issues? Can I return back to the previous version? If so, how can I do it? with the crashing version I can´t continue 😞 regards mlo Link to comment Share on other sites More sharing options...
borate Posted January 23, 2023 Share Posted January 23, 2023 No reports of that seen here. The latest. What are the source files? At what point does it crash? Any error messages? Check this out. Old versions are here. Link to comment Share on other sites More sharing options...
MLO2022 Posted January 30, 2023 Author Share Posted January 30, 2023 it just freezes randomly by some works, mostly when selecting clips and the screen get half white transparent Link to comment Share on other sites More sharing options...
borate Posted January 30, 2023 Share Posted January 30, 2023 The 'white' hints that the program isn't responding. This could be a PC issue. Did you confirm that the video driver and Direct-X are current? What format are the files being loaded when it freezes or crashes? What are your PC's specs: GPU/CPU/RAM/free disk space? Link to comment Share on other sites More sharing options...
MLO2022 Posted February 5, 2023 Author Share Posted February 5, 2023 my specifications Intel(R) Core(TM) i7-9850H CPU @ 2.60GHz 2.59 GHz RAM 32.0 GB (31.7 GB usable) free disc space 20 GB Windows 10 Enterprise NVIDIA Quadro T100 Link to comment Share on other sites More sharing options...
borate Posted February 5, 2023 Share Posted February 5, 2023 Looks to be a capable system. Perform a RAM Memory test. Prior to loading a new project, go to OPTIONS | DISC tab and Clear Unused Cache Files. This can be done during editing as well. In the same window, the cache can also be pointed to another drive - preferably an SSD. There's no obvious reason for your issues. Try a reinstall. Link to comment Share on other sites More sharing options...
SC Steve Posted February 9, 2023 Share Posted February 9, 2023 I had similar issues of freezing and crashing but for me those issues are gone since changing the program to use my graphics to edit. (Options->editing->video processor->change drop down to graphics). In the most recent releases this setting is under Options | Advanced tab. Link to comment Share on other sites More sharing options...
borate Posted February 11, 2023 Share Posted February 11, 2023 Give the current release a try. For licensed users upgrades are free for up to six months from purchase date. After that, VP will continue to fully function but a fee will be required in order to register the newest. Retain your old install file and registration info. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now