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No audio anymore when I load an existing project


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Dear support team,

I was working on a project with mp4 files containing sound, I had to close it (I saved) and when I open VP again and when the loading bar ends the sounds are totally blank (the videos still exist and work).
I already used some tips (clearing cache, open as admin) but no success.
My VP version : 11.30, I'd like not to pay for another version if possible.
I'm on Windows 10.

I wanted to send you a link with the project but it takes sooooo long to do a back-up. After hours I couldn't even reach 25% of the loading bar ! XD
Is there another way ?

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Backing up the project in Videopad should take only seconds...

Share your project.  Someone will take a look and come up with a fix.  The process is easy, quick and can be done privately.  Just follow these steps...

  •     Back up --- With your project on the timeline, click on MENU at the top-left.  Click FILE|BACK UP PROJECT FILES TO FOLDER.  Choose a folder and SELECT FOLDER.
  •     Upload ---  Use a free server - Google Drive, MS OneDrive, etc.* - to upload the saved, numbered FOLDER.    Do NOT upload the individual VPJ or export file. 
  •     Get link --- Get a public link.  If using Google Drive click GET SHAREABLE LINK. If necessary change "restricted" to "anyone with the link can view" 
  •     Share ---     Click COPY LINK | DONE.  Paste that link here, or click the folder at the top-right of this forum to message it privately to me.  It won't be shared.

          *    Before uploading, right-click the folder, click PROPERTIES.  Look at the File Size to confirm that it's not too big for the free space on the server.

But depending upon size, uploading to a server can be time consuming.

Try the latest release.  Even unlicensed, it can be test driven.  11.30 can be reinstalled at any time.

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