TOMFITZ Posted June 24, 2022 Share Posted June 24, 2022 I HAVE PURCHASED PHOTOSTAGE SLIDESHOW AND HAVE BEEN HAPPY WITH IT FOR A LONG TIME, BUT NOW IT NO LONGER RECOGNIZES AND JPEG MEDIA FILES WHEN I TRY TO SLECT PICTURES FOR THE SLIDE SHOW.. I HAVE TRIED EVERYTHING INCLUDING THE DOWNLOAD OF A NEW COPY BUT IT NO LONGER WORKS.. Link to comment Share on other sites More sharing options...
TOMFITZ Posted June 24, 2022 Author Share Posted June 24, 2022 I HAVE ALSO CONTACTED "NCH" REQUESTING ASSISTANCE BUT RECEIVED NO ANSWER.. Link to comment Share on other sites More sharing options...
MakubX Posted June 25, 2022 Share Posted June 25, 2022 What errors are you getting exactly and how are you adding these files? If you could include those to your ticket along with a screenshot of the error/settings used and steps taken, support should be able to better resolve the issue for you.https://www.nch.com.au/support/supportcontact.html Link to comment Share on other sites More sharing options...
smeeghead Posted July 11, 2022 Share Posted July 11, 2022 I have also noticed an issue with jpeg files being imported recently using the automate function. Some of them are not rendered in the preview window correctly and also get rendered as the same picture, and the slideshow slide is rendered with noise. I've reported this and still waiting on a response as it's holding up a big project I am trying to complete Link to comment Share on other sites More sharing options...
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