Preview going black?

[KCCrusader]

This issue is still ongoing. I have a licensed copy of VideoPad Professional 11.01. I just placed two clips into the que and pulled them down to splice together. They are both black on clips, preview and timeline which makes it impossible to splice them as it is scene dependent. 

What a waste of money for this POS software.

[borate]

You tacked onto an old thread where the issue, though similar in description, may be unrelated to the one you describe.  Install this version.

What format and resolution are those clips?

Please upload the project.  Someone will take a look and come up with a fix.  The process is easy, quick and can be done privately.  Just follow these steps...

•     Back up --- With your project on the timeline, click on MENU at the top-left.  Click FILE|BACK UP PROJECT FILES TO FOLDER.  Choose a folder and SELECT FOLDER.
•     Upload ---  Use a free server - Google Drive, MS OneDrive, etc.* - to upload the saved, numbered FOLDER.    Do NOT upload the individual VPJ or export file. 
•     Get link --- Get a public link.  If using Google Drive click GET SHAREABLE LINK. If necessary change "restricted" to "anyone with the link can view" 
•     Share ---     Click COPY LINK | DONE.  Paste that link here, or click the folder at the top-right of this forum to message it privately to me.  It won't be shared.

          *    Before uploading, right-click the folder, click PROPERTIES.  Look at the File Size to confirm that it's not too big for the free space on the server.