videopad Video preview black when imported

[Rabia]

I just downloaded the Videopad free software. I am able to import mp4 and mp3 files, however, when trying to add the mp4 to the video track or trying to preview it, the video does not play. Instead, the preview screen is just black. Please help. 

[n1x1]

Please make sure to follow the steps below:
1. From VideoPad, select the Tools => Options => Disk tab > "Cache folder" section => copy the folder path.
On our end is > C:\Users\NCH\AppData\Local\Temp\
2. Paste the path on your Windows folder explorer, this will open the Cache contents.
3. Delete all files within this folder.
4. Close VideoPad and reopen it again.    
5. Reload the file and let us know the outcome.