Data missing after last update

[NeilNZ]

Hi, I might be stupid... I recently updated to the latest version of EI, due to the new Mac OS update... it seems I have lost all of my 2020 invoices. I have been able to find all the .dat files for 2020in the library, but don't know how to restore/import them. Is this something simple enough to do?

 

Thanks

[TECH Support]

ExpressInvoice-Mac stores its files in: Macintosh HD/Users/<the user>/Library/Application Support/ExpressInvoice/Shared. (Macintosh HD/User/<the user> is also the folder that appears in Finder as the user name.) -- The Library folder is hidden - to make it visible, open the user folder in finder, then View->Show View Options, and select Show Library Folder. If you can find where the old files are located (the data is a bunch of folders containing .dat files), merely copying them into the current EI save folder should do the trick.   

[NeilNZ]

Weirdly, now when I search for the dat files that were 100% present yesterday, for all of 2020, they have gone... makes no sense to me. I didn't delete them, or move them or do anything except look at them...

[AlexF77]

We installed an updated version of Express Invoice and cannot find the old dat files with our invoices. Would they have been deleted as part of the new install? 

[n1x1]

Hi,

Have you made a backup file? If yes, you can restore your data. 

Also, given that the data is stored locally on your computer you can check on the following location: C:\ProgramData\NCH Software\ExpressInvoice