eltel246 Posted December 13, 2020 Share Posted December 13, 2020 I have a customer that has a zero balance but is still showing an amount owing on the unpaid invoices list. How do I set that balance back to zero please? Link to comment Share on other sites More sharing options...
Fred28 Posted December 14, 2020 Share Posted December 14, 2020 Have you checked invoices from that customer to make sure they have all been paid (Make sure there is a payment for each invoice) and that all payments together do bring the account down to 0 balance. To help you better you will need to share some screenshots but I think it would be best for you to contact NCH technical team and share a backup of your data for them to review with you and help you figure out if it is a program issue or an accounting issue. https://www.nch.com.au/support/index.html Link to comment Share on other sites More sharing options...
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